Deli Cashier

Wilderness at the Smokies•Sevierville, TN

About The Position

A Food & Beverage Cashier handles sales transactions within a Food & Beverage outlet. The cashier works at the front of the outlet, greeting guests, answering questions, promoting outlet services, ensuring accurate meal prices, accepting payments, issuing receipts and correct change, obtaining signatures, confirming room numbers for room charges, and retrieving food or drinks from behind the counter. The position requires a professional, positive attitude and the ability to work efficiently with little supervision while handling multiple duties. Cashiers follow resort and office policies and standard operating procedures, maintain appropriate grooming and uniform standards, and complete required cleaning and checklist tasks before ending each shift.

Requirements

Less than a high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and number series; ability to print and speak simple sentences.
Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including using American money and units of weight, volume, and distance.
Ability to follow simple one- or two-step instructions and handle standardized situations with only occasional or no variables.
Ability to act independently with little supervision.
Knowledge of food and beverage menus, food preparation, and presentation.
Ability to efficiently handle multiple duties and stressful situations.
Good attendance and punctuality; professionalism, good grooming habits, proper uniform, and efficient work practices.
Ability and willingness to follow resort and office policies and standard operating procedures.
ABC Serving Permit as needed.
Completion of all required in-house Food & Beverage classes and training.

Responsibilities

Professionally greet guests.
Accurately take food and drink orders.
Prepare food or drinks when applicable.
Check IDs, use Easy Bar, and follow the resort’s responsible serving policy when applicable to the position.
Verify room numbers for room charges and obtain signatures for all credit card and room charges.
Provide guests with accurate change.
Rotate the signed-out bank and take responsibility for any shortages.
Maintain lobby cleanliness and stock plastic ware, cups, lids, condiments, and other supplies adequately.
Complete and submit commissary orders at the proper times.
Complete weekly cleaning lists and daily checklists before ending each shift.
Answer guest questions, promote outlet services, process sales transactions, and retrieve food or drinks from behind the counter.