Assistant Deli Manager-0221TC-NP

Albertsons Companies•Tacoma, WA

2h•$18 - $25•Onsite

About The Position

The Deli Assistant Manager assists in directing the operation of the Service Deli, including supervising and training personnel and ordering merchandise. The role helps ensure customer service and product quality, freshness, safety, and selection. It is an hourly position reporting to the Deli Manager. The Assistant Manager oversees day-to-day department functions, schedules and trains associates, monitors performance, and helps maintain appropriate staffing and service levels. The role supports food preparation and cooking, inventory control, merchandising, promotional displays, recordkeeping, customer service, and compliance with company policies and applicable laws and food-safety standards. The position involves frequent lifting and maneuvering of objects up to approximately 55 pounds, repetitive arm movements, and use of kitchen and cleaning equipment. Work takes place in a temperature-controlled store, with exposure to water, cleaning agents, cooking hazards, and hot and cold areas including ovens, hot cases, cold cases, coolers, and freezers. Scheduled hours vary, and work may include nights, early mornings, weekends, and holidays.

Requirements

Working knowledge of Service Deli duties, including food preparation and cooking.
Strong communication, leadership, and interpersonal skills, with the ability to manage people and remain composed when dealing with customers and coworkers.
Ability to work quickly.
Knowledge of employment laws and workplace practices.
Understanding of company practices and Service Deli policies and procedures, and ability to judge and react to business activity.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to frequently lift and maneuver objects weighing up to approximately 55 pounds; frequently bend, stoop, and reach; occasionally climb ladders; push and pull fully loaded hand trucks, six-wheel carts, and pallet jacks; and perform repetitive arm movements.
Manual dexterity and good eye-hand coordination, with the ability to operate kitchen utensils and equipment.
Mental alertness to complete work safely and accurately; knowledge of basic mathematics, weights and measures, product taste, content, and perishability.
Ability to operate computer software and electronic ordering devices to order products, plan sales, enter inventory and schedules, and print labels.
Ability to use cleaning supplies and equipment, safety cutters, knives, and latex and heat-resistant gloves.
Knowledge of profit and loss statements.
Good attendance; scheduled hours vary, and the role may require nights, early mornings, weekends, and holidays.

Responsibilities

Promote company and division customer-service programs, handle customer relations positively, and resolve customer complaints effectively.
Supervise day-to-day Service Deli operations and inspect department sections to ensure product quality, freshness, rotation, in-stock conditions, code dates, temperature, sanitation, and safety standards.
Assist with receiving, cleaning, preparing, cooking, slicing, and packaging deli products.
Implement promotional and seasonal displays, control shrink and expenses, complete and monitor required logs and reports, and maintain records of advertised-item movement.
Order, check, receive, and control inventory; conduct periodic inventories; process administrative paperwork; and maintain accurate department records.
Maintain and organize the Service Deli work area, cooler, and freezer.
Merchandise products according to schematics, advertised-item requirements, signing procedures, and product flow; comply with retail labeling laws, regulations, and company policies.
Follow company policy for reworked and reduced-to-clear items and comply with federal, state, and local health and food-safety standards.
Assist customers with special orders, make product suggestions, engage in suggestive selling, and make intercom announcements.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Answer and respond appropriately to incoming calls; resolve customer complaints and report them to the Store Director as appropriate.
Assist with emergency procedures in the event of equipment or computer software malfunctions.
Schedule Service Deli associates to ensure adequate coverage and service levels; train and instruct associates in their duties; monitor performance; and report observations and complaints to the Store Director.
Maintain confidentiality concerning associates, store sales, and other company information.
Perform all duties safely, accurately, honestly, and with integrity, along with other necessary and required duties.