Deli Assistant Leader

Kroger•Lakewood, CO

About The Position

The Deli Assistant Leader supports the Customer 1st strategy by encouraging associates to deliver excellent service and creating an outstanding customer experience. The role helps maintain a safe, clean, welcoming department; achieve sales and profit goals; uphold quality assurance standards; and oversee department functions and activities. The position demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role coordinates department performance, staffing, associate training and development, promotions, inventory, pricing, food preparation, and safety. It also assists store management with budgeting, expense control, and profit/loss reviews. The position must be able to perform its essential functions with or without reasonable accommodation.

Requirements

Must be 18 years of age or older.
Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school education or equivalent.
Management experience.
Retail, deli, or bakery experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Comply with local, state, and federal laws, company guidelines, and food safety regulations.
Create a welcoming customer experience by answering questions about specials and products.
Prepare deli and bakery items to customer requests and slice deli meats and cheeses using proper equipment and company guidelines.
Offer product samples to help customers discover products.
Provide fresh products and appropriate portion sizes to help prevent shrink.
Inform and educate associates about promotions; develop and implement department promotional plans with store management; and stay current on present, future, seasonal, and special advertisements.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Assist store management with the store or department budget, expense control, profit/loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes, monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering.
Prepare foods according to food temperature logs and cooking instructions; ensure proper case and cooler temperatures and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, inspect equipment for preventive maintenance, and notify store management about repairs and customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.