Assistant Deli Leader (FT)

The Kroger Co.•Lawrence, KS

About The Position

The Assistant Deli Leader helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role assists the department manager in achieving sales and profit goals and monitoring quality assurance standards. It supports the Customer 1st strategy and encourages associates to deliver excellent service while demonstrating respect, honesty, integrity, diversity, inclusion, and concern for safety. The position prepares, packages, labels, stocks, and inventories bakery and deli merchandise; serves customer requests; maintains product freshness and appropriate portions; and follows recipes, food-temperature logs, cooking instructions, and food-safety guidelines. It uses department equipment according to company guidelines, monitors inventory and product quality, and helps customers locate products and choose items. The role also supports a cooperative, respectful workplace, follows safety procedures, identifies unsafe conditions, and reports equipment issues and accidents.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about specials; recommend items and answer product questions.
Provide fresh products and correct portions to customers while helping prevent shrink.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Understand the store layout and help customers locate products.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain appropriate temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and foster a welcoming environment for customers.
Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, people with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.