Deli Assistant Leader

The Kroger Co.•Lakewood, CO

About The Position

The Deli Assistant Leader supports the Customer 1st strategy by encouraging associates to deliver excellent service and creating an outstanding customer experience. The role establishes and maintains a safe, clean environment that encourages customers to return, works toward department sales and profit goals, ensures quality assurance standards are met, and monitors department functions and activities. The position also demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role helps lead department associates through communication, goal-setting, scheduling, training, and performance development. It serves customers by answering questions, preparing deli and bakery items to order, offering samples, and ensuring customers receive fresh products in the requested portions. The position also supports promotions, budgeting, inventory, pricing, food safety, and equipment and workplace safety.

Requirements

Must be 18 or older.
Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school education or equivalent.
Management experience.
Retail, deli, or bakery experience.
A second language, in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates in their jobs and participate in the performance appraisal process.
Comply with applicable laws, company guidelines, and food safety regulations and guidelines.
Create a welcoming customer environment by answering questions about specials and products sold in the department or store.
Prepare deli and bakery items to customer requests and slice deli meats and cheeses using proper equipment and company guidelines.
Offer product samples to help customers discover products or items they ask about.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Educate department associates about promotions, create and implement department promotional plans with store management, and stay current with present, future, seasonal, and special advertisements.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Assist store management with the store or department budget, expense control, profit/loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes, monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering.
Prepare foods according to food temperature logs and cooking instructions, and ensure case and cooler temperatures and logs are maintained.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, and notifying store management of repair needs and customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.