Assistant Deli Leader (FT)

The Kroger Co. • Lawrence, KS

5d

About The Position

The Assistant Deli Leader helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role assists the department manager in achieving sales and profit goals and monitoring quality assurance standards. It supports the Customer 1st strategy and promotes the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position prepares and packages bakery and deli products, responds to customer requests and questions, recommends products, and keeps merchandise fresh, correctly portioned, labeled, stocked, and inventoried. It uses department equipment and follows recipes, cooking instructions, temperature logs, and food-safety requirements. The role also monitors product quality and inventory, reports ordering or shipping discrepancies, maintains safe equipment and department conditions, and cooperates with associates and management to resolve issues.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math.
• Ability to obtain a current food handlers permit once employed.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary.

Nice To Haves

• Bakery or deli experience is helpful.
• Retail experience.
• Customer service skills.

Responsibilities

• Prepare bakery and deli items according to customer requests, recipes, portion requirements, and cooking instructions.
• Offer samples, inform customers about specials, recommend products, and answer questions about products and store locations.
• Prepare, package, label, stock, and inventory ingredients and merchandise.
• Check product freshness and sell-by dates, take appropriate action, and report ordering or shipping discrepancies and inventory concerns.
• Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors.
• Maintain proper temperatures in cases and coolers and complete temperature logs.
• Stay informed about current, future, seasonal, and special advertisements and department products.
• Follow food-safety regulations and guidelines and reinforce safety procedures; identify unsafe conditions and notify management.
• Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
• Notify management of customer or employee accidents.
• Promote trust and respect among associates and help create a welcoming customer environment.
• Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and seek assistance when needed.
• Provide support through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to eligibility and applicable plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed