Deli and Bakery Manager

Meijer•Portage, MI

About The Position

The Deli and Bakery Manager plans, directs, and supervises day-to-day operations within store departments. The role serves as a mentor and coach to team members and implements strategies to improve customer service and store sales while meeting customer needs efficiently. The manager maintains the store’s appearance, product presentation, and company standards, with particular attention to prime shopping hours. The manager is responsible for department staffing, hiring, team development, discipline, and succession planning, as well as department profit and loss, sales, and shrink. The position emphasizes exceptional customer service, thorough team training, safety, reliable attendance, and communication of the Meijer Friendly Initiative. The manager spends most of their time in the store engaging with customers and team members.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and have completed required training.
Spend most of the workday in the store communicating with customers and team members to support exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.