Deductions Coordinator

Rocky Brands, Inc. • Nelsonville, OH

5h

About The Position

Identify and manage Accounts Receivable deductions through research and resolution while ensuring contract compliance. Analyze customer matters such as merchandise, service, and billing concerns with a focus on preemptively resolving issues ensuring superior customer service, minimizing invoice payment deductions and compliance with customer contractual obligations.

Requirements

• Associate degree (A.A) or equivalent from a two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
• A minimum of two (2) years of related customer service and accounts receivable experience.
• Intermediate level of experience in Microsoft Applications including: Excel, Word, and Outlook.
• Ability to read and interpret detailed instructions and correspondence including documents such as contracts and procedure manuals.
• Demonstrate superior communication skills, including the ability to communicate information in verbal and written form to internal and external customers.
• Possess strong interpersonal, negotiation, problem solving and organizational skills.
• Proficient analytical skills including the ability to add, subtract, multiply, and divide using whole numbers and decimals; and the ability to computer percentages.

Responsibilities

• Report, track and analyze claims and deductions to invoice payments.
• Coordinate and facilitate monthly deductions meetings.
• Obtain supporting documentation for customer deductions and update all relevant fields on the dispute in both Customer Relationship Management (CRM) as well as the ERP system.
• Research and follow through with timely resolution of claims by identifying the root causes of deductions and working with internal partners to resolve issues leading to deductions.
• Partner with Collector to efficiently co-manage customers’ accounts.
• Prepare reports and analysis to determine compliance, trends, and root causes of customer issues.
• Establish and maintain strong working relationships with customers and all functional groups essential to accomplish objectives.
• Collaborate with Sales Representatives on post-sales customer visits to review customer comments, feedback, and requirements.
• Assist in company-wide deduction management efforts; including collections related to deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree