Logistics Deductions Analyst

Massimo Zanetti Beverage USA•Suffolk, VA

About The Position

The Deductions Analyst is accountable for effectively researching, analyzing, documenting, and resolving a variety of retail deduction claims. This includes investigating and identifying deduction patterns and possible operation procedure, and contract agreement issues, assisting with solution development with sales and customer teams, and performing account reconciliation as needed. The person in this role must be a strong communicator and leader with a high level of deductive reasoning skills and analytical capabilities. Performs account reconciliation. Experience with Power BI is a plus.

Requirements

Bachelor’s Degree in accounting or finance
Must have 3-5 years related job experience in logistics, collections, or accounts receivable, with some knowledge of warehousing and transportation
Strong analytical, research, and data mining skills
Proven experience with Microsoft office suite and ERP/Oracle/JD Edwards system
Excellent interpersonal skills; ability to provide accurate, timely, and professional communication
Demonstratable ability to communicate verbally and in writing in a clear and logical manner
Strong multitasking and organizational skills
Must work independently, as well as in a team environment
Must be passionate and willing to take on more to be a team lead
Strong ability to train and motivate others
Ability to make sound business decisions after weighing options carefully

Nice To Haves

Experience with Power BI is a plus.

Responsibilities

Research, validate, and resolve logistics related deductions to include fines, fees, overages, shortages, and damages in a timely manner
Quickly handle urgent freight issues while working collaboratively with internal and external departments
Perform root cause analysis of deductions for process improvements and to eliminate future charges
Process “return merchandise authorizations” and “customer convenience” returns
Responsible for final disposition on returned product after credit is issued
Request and provide Proof of Delivery documentation to resolve deductions and request repay
Work closely with warehouse teams to request cycle counts, return product to inventory, etc.
Work closely with sales teams to get product sold prior to the sell-by default date
Utilize pipeline reports to research, resolve and reconcile logistics related deductions
Work open deductions in a timely manner to avoid write-offs
Work with Finance Deductions Analyst, customers, and transportation providers to clear deductions
Build relationships with customers and internal teams through trust and open and interactive communication
Upon request, pull shipping documentation and support for auditors
Problem solving, prioritizing, root cause analysis, and planning skills are essential to the position
Compile and distribute monthly reporting to help bring visibility to deduction trends