Customer Deductions Analyst
About The Position
At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies with over 4,000 employees across Canada, the U.S., the U.K., and Europe. At Richardson, we are committed to enhancing our facilities and services and investing in our people and our communities. We are seeking a motivated and detail-oriented Customer Deductions Analyst to join our team. They will oversee Food Service deductions, manage non-trade deduction processes, and support timely, accurate resolution through reporting, system management, and cross-functional collaboration.
Requirements
- Degree or diploma in Business, Accounting, Supply Chain Management, or Business Analytics
- 1-2 years of relevant experience in an analytical, customer service, or business support role
- Strong communicator skilled at translating data insights for internal teams and effectively communicating with external customers to drive resolution
- Demonstrate above average attention to detail, organizational skills and analytical skills
- Advanced Excel skills and experience working in an ERP
Nice To Haves
- Experience with Trade Management Software is considered an asset
Responsibilities
- Act as a main point of contact for non-trade deductions including reviewing validity, working with various departments to collect backup and disputing invalid deductions
- Manage non-trade deduction flow through Trade Management System; determine root causes and provide recommendations for process improvement and streamlining opportunities
- Analyze monthly non‑trade data to identify customer trends and determine opportunities for process improvement
- Monitor outstanding customer repayments related to non-trade deductions, working with stakeholders to ensure timely repayments and coordinate transactions between departments to resolve any issues
- Manage customer portals, obtaining back up for deductions and logging dispute tickets as they occur
- Assist in overseeing the non-trade deduction system and document SOPs to support scalable departmental growth
Benefits
- competitive salary
- pension
- a flexible benefits plan
- training and career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
