Dedicated Operations Supervisor

Penske • Greensboro, NC

2d • Onsite

About The Position

The Dedicated Operations Supervisor manages the day-to-day operation of assigned Dedicated Accounts for EPES Transport, LLC., a division of Penske Logistics, based in Greensboro, North Carolina. The role ensures that safety, customer, and driver goals are met or exceeded while driving profitability through contract compliance, expense mitigation, and business growth.

The regular schedule is Monday through Friday, first shift, 7:00 AM–4:30 PM. Occasional mid-shift hours (10:00 AM–7:30 PM) and weekend availability may be required based on business needs. Regular, predictable, full attendance is an essential function of the job. The position may require travel as necessary and work at the specified location.

EPES Transport provides truckload transportation services across the Southeast, Mid-Atlantic, Northeast, and Midwest, including dedicated truckload capacity, drayage services, shuttle operations, general truckload services, and yard switching operations. It has terminals in NC, VA, GA, TN, and TX, and provides 24/7 satellite shipment tracking.

Requirements

• Two years of relevant transportation operations experience in a fast-paced environment; this experience may be waived for applicable internal experience, such as administrative experience.
• High school diploma or GED.
• Intermediate computer skills.
• Intermediate dispatch skills.
• Intermediate geography knowledge.
• Basic finance understanding.
• Regular, predictable, full attendance.
• Willingness to travel as necessary and work the required schedule and at the required location.
• Complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
• Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
• Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel, and reach with hands and arms; and occasionally lift and/or move up to 25 pounds/12 kilograms.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Coordinate and schedule customer shipments to align with service requirements, serving as the primary point of contact for day-to-day customer needs.
• Ensure accurate and timely payroll submission in compliance with company standards.
• Manage billing processes for accuracy and timeliness, and collaborate with customers to resolve discrepancies.
• Engage with drivers to address daily operational concerns and escalate issues as necessary to maintain service quality.
• Partner with PTL to ensure equipment receives timely preventative maintenance and necessary repairs.
• Implement and oversee company safety programs, including Smart Drive, High Risk Driver Reporting, and driver coaching initiatives.
• Complete other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED