Dedicated Operations Manager
About The Position
The Dedicated Operations Manager manages the day-to-day operation of assigned Dedicated Accounts for EPES Transport, LLC., a division of Penske Logistics, based in Greensboro, North Carolina. The role ensures that safety, customer, and driver goals are met or exceeded while driving profitability through contract compliance, expense mitigation, and business growth. The manager focuses on revenue, operating income, and pretax results, reviews financial statements to identify improvement opportunities, and works both tactically and strategically to meet business needs. This is an onsite, Monday–Friday, first-shift position with hours of 6:30 AM to 4:30 PM.
Requirements
- High school diploma or GED.
- At least 2 years of transportation operations experience.
- Independent problem-solving skills.
- Intermediate computer skills.
- Regular, predictable, full attendance.
- Willingness to travel as necessary, work the required schedule, and work at the specified location.
- Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
- Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand and remember instructions or guidelines.
- Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 lbs/12 kg.
- Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Responsibilities
- Schedule customer shipments to meet service expectations and serve as the primary point of contact for tactical customer needs.
- Ensure accurate and timely payroll submission in accordance with company policies.
- Submit billing accurately and on time and collaborate with customers to resolve billing issues promptly.
- Manage daily driver interactions, address operational concerns, and escalate issues as needed.
- Coordinate with PTL to ensure timely preventative maintenance and equipment repairs.
- Execute company safety programs, including Smart Drive, High Risk Driver Reporting, and driver coaching.
- Contribute to developing and executing business plan goals, aligning daily operations with strategic objectives.
- Complete other projects and tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
