Dedicated Operations Supervisor

Penske • Greensboro, NC

1d • Onsite

About The Position

This position is with EPES Transport, LLC., a division of Penske Logistics, and is based in Greensboro, North Carolina. The Dedicated Operations Supervisor manages the day-to-day operation of assigned Dedicated Accounts, ensuring that safety, customer, and driver goals are met or exceeded. The role supports profitability through contract compliance, expense mitigation, and business growth.

The regular schedule is Monday through Friday, 7:00 AM to 4:30 PM. Occasional mid-shift hours, 10:00 AM to 7:30 PM, and weekend availability may be required based on business needs. The role requires working at the specified location and traveling as necessary.

Requirements

• Two years of relevant transportation operations experience in a fast-paced environment; this experience requirement may be waived for applicable internal experience, such as administrative experience.
• High school diploma or GED.
• Intermediate computer skills.
• Intermediate dispatch skills.
• Intermediate geography knowledge.
• Basic understanding of finance.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary and work the required schedule at the specified location.
• Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
• Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
• Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; and reach with hands and arms.
• Ability to occasionally lift and/or move up to 25 pounds/12 kilograms.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Coordinate and schedule customer shipments to align with service requirements and serve as the primary point of contact for day-to-day customer needs.
• Ensure accurate and timely payroll submission in compliance with company standards.
• Manage billing processes for accuracy and timeliness, and work with customers to resolve discrepancies.
• Engage with drivers to address daily operational concerns and escalate issues as needed to maintain service quality.
• Partner with PTL to ensure equipment receives timely preventative maintenance and necessary repairs.
• Implement and oversee company safety programs, including Smart Drive, High Risk Driver Reporting, and driver coaching initiatives.
• Complete other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED