Deco Department Manager

Floor & Decor • Huntsville, AL

11d

About The Position

The Deco Department Manager is responsible for achieving sales budgets and delivering an exceptional shopping experience in accordance with company guidelines for sales, customer service, merchandising, and staff training and development. The manager supports the Chief Executive Merchant in maintaining a friendly, helpful, knowledgeable, and efficient customer-service environment.

The role oversees department merchandising, presentation, inventory, pricing, and business-report analysis. It also includes supervising and developing associates, managing schedules and performance, supporting hiring and payroll processes, and assisting with store-level human resources and loss-prevention matters. The manager may work as KCM or Manager on Duty and must be available to open or close the store.

The position regularly involves a warehouse environment and exposure to moving vehicles. Physical activities include lifting, carrying, pushing, or pulling objects; handling items; standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer-service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel items with the hands and fingers, and frequently stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl.

Responsibilities

• Drive, teach, and follow the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers, provide a quality shopping experience, and ensure associates deliver quality customer service.
• Merchandise strategically using company guidelines and maintain store presentation standards.
• Follow loss-prevention and risk-management guidelines to support the safety and security of customers and employees.
• Assist the Chief Executive Merchant in modeling and improving a seamless customer-service focus.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops.
• Communicate pricing and inventory issues to the senior team.
• Analyze business reports to support merchandising, in-stock, pricing, and profit-and-loss management.
• Use computer and point-of-sale systems to maintain inventory accuracy, conduct cycle counts, manage profit and loss, and handle inventory shipping and receiving.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss-prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed