Deco Department Manager

Floor & Decor • Alexandria, VA

7d • $20 - $37

About The Position

The Deco Department Manager is responsible for achieving sales budgets and providing every customer with an exceptional shopping experience in accordance with company guidelines for sales, customer service, and staff training and development. The role supports merchandising, store presentation, safety, loss prevention, inventory accuracy, pricing, and operating standards. It also works with the Chief Executive Merchant and corporate headquarters, and may serve as KCM or Manager on Duty as required.

The manager supervises store associates by ensuring appropriate scheduling coverage, evaluating performance, training and developing staff, monitoring retention and career development, and addressing performance or policy issues. The position also assists with store-level human resources and loss prevention matters and must be available to open or close the store.

The work environment frequently includes a warehouse setting and moving vehicles, with noise typically ranging from quiet to moderate. The role involves physical activity including lifting, carrying, pushing, or pulling objects at varying levels of force; frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Drive, teach, and follow the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers, provide a quality shopping experience, and ensure associates provide quality customer service.
• Merchandise strategically according to company guidelines and maintain store presentation standards.
• Maintain customer and employee safety and security by following loss-prevention and risk-management procedures.
• Support the Chief Executive Merchant in modeling and improving a friendly, helpful, knowledgeable, and efficient service environment.
• Work as KCM or Manager on Duty when required.
• Conduct weekly competitive shops.
• Communicate pricing or inventory issues to the senior team.
• Analyze business reports to support merchandising, in-stock, and pricing performance, including P&L statements, CPR, BAT, STPOA, and STPRC reports.
• Use computer and point-of-sale systems to maintain inventory accuracy, cycle counts, and profit-and-loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to store associates as appropriate.
• Monitor associate retention and career development and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss-prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed