Deco Department Manager

Floor & Decor • Lowell, AR

8d

About The Position

The Deco Department Manager is responsible for achieving sales budgets and delivering an exceptional shopping experience in accordance with company guidelines for sales, customer service, merchandising, and staff training and development. The manager works with the Chief Executive Merchant to maintain customer-service focus and store standards, and may serve as KCM or Manager on Duty as required.

The role includes administrative and merchandising work such as conducting competitive shops, reviewing business reports, communicating pricing or inventory issues, maintaining accurate inventory and financial records, and supporting brand and operating standards. The manager also oversees associate scheduling, performance, training, development, and compliance with company processes and policies. Store operations responsibilities include assisting with human resources or loss prevention issues and opening or closing the store as needed.

The position is frequently exposed to a warehouse environment and moving vehicles, with noise typically ranging from quiet to moderate. Physical demands include exerting force to move objects, handling items, standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer-service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel items; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Achieve sales budgets and provide customers with an exceptional shopping experience in accordance with company guidelines.
• Teach and follow the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers, provide quality service, and ensure store associates do the same.
• Merchandise strategically and follow company merchandising guidelines.
• Maintain store presentation standards and follow loss-prevention and risk-management procedures to protect customers and employees.
• Support and model a friendly, helpful, knowledgeable, and timely customer-service environment in partnership with the Chief Executive Merchant.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports to support merchandising, in-stock, and pricing decisions, including P&L, CPR, BAT, STPOA, and STPRC reports.
• Use computer and point-of-sale systems to maintain inventory accuracy, cycle counts, profit and loss management, and inventory shipping and receiving.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum associate scheduling coverage during peak traffic periods.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as needed.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed