Deco Department Manager

Floor & Decor • Lowell, AR

6d

About The Position

The Deco Department Manager is responsible for achieving sales budgets and providing every customer with an exceptional shopping experience in line with company standards for sales, customer service, merchandising, and staff training and development. The role supports the Chief Executive Merchant in maintaining a friendly, helpful, knowledgeable, and efficient environment for customers and co-workers, and may serve as a KCM or Manager on Duty as required.

The manager oversees department merchandising, presentation, inventory, pricing, and business reporting, while training and supervising associates and ensuring compliance with company policies and operating standards. The position also assists with store-level human resources and loss prevention matters and must be available to open and/or close the store effectively.

The work environment frequently includes a warehouse setting and moving vehicles, with noise levels typically quiet to moderate. The role involves physical activity such as lifting and moving objects, handling items, standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment while managing a fast-paced environment and adapting to change with urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Achieve sales budgets and provide exceptional customer service in accordance with company guidelines.
• Teach and adhere to the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers and ensure store associates provide a quality shopping experience.
• Merchandise strategically, follow company merchandising practices, and maintain store presentation standards.
• Follow loss prevention and risk management procedures to protect customers and employees.
• Support the Chief Executive Merchant in modeling and enhancing a customer-focused environment.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports, including P&L statements, CPR, BAT, STPOA, and STPRC, to maintain effective merchandising, in-stock, and pricing positions.
• Use computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review associate performance, train and develop associates, supervise them, and define their workloads as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor and follow company policies and support company expectations and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed