Debit Card Specialist

Mercantile Bank•Wyoming, MI

1d•Hybrid

About The Position

Join Mercantile Bank as a Full-Time Debit Card Specialist, where your role will be pivotal in driving customer satisfaction and innovation within our banking services. This position offers the exciting opportunity to engage with technology and financial products that are shaping the future of banking. Collaborate with a dynamic team that values problem-solving and excellence, all while maintaining a customer-centric approach. Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

Requirements

1–3 years of relevant experience
Prior bank card operations experience preferred
Customer service skills
Data entry skills
Strong attention to detail
Clear verbal/written communication skills
Sound problem-solving skills
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Experience with Fiserv/Navigator/Director/EFT preferred
Personal mobile device available for system sign-in and emergency procedures

Nice To Haves

Prior bank card operations experience
Experience with Fiserv/Navigator/Director/EFT

Responsibilities

Processing debit card updates and adjustments
Completing daily balancing and reporting
Producing customer notices/letters
Supporting monthly audit activities
Assisting with special projects and workflow documentation
Partnering with teammates, other departments, and vendors
Complying with all laws, regulations, and bank procedures
Reviewing the day's queue and key reports, then prioritizing items that impact customers immediately
Following up on open questions and confirmations, aiming to close the loop by end of business day with courteous, well-documented communication
Completing department routines-balancing, report validation, and customer-related maintenance verification
Producing outbound notices or letters when needed
Coordinating smoothly with coworkers, other departments, and vendors, keeping messages clear, concise, and professional
Contributing to workflow documentation and special projects
Participating in bank-sponsored community events that promote Mercantile Bank