Debit Card Specialist

Peoples State Bank•Prairie Du Chien, WI

1d•Onsite

About The Position

Administer the Card program. Rotation of duties to serve as a backup to four other areas of the operations department (DDA, ACH and Wires/Online Banking & Card Support Specialist).

Requirements

High School diploma or GED
Minimum of one-year related clerical/administrative experience or training
Strong attention to detail, with a focus on accuracy and quality of work
Handle changing priorities in a deadline-oriented environment
Strong verbal and written communication skills
Outstanding customer service

Nice To Haves

Banking and/or bank operations experience preferred

Responsibilities

Order replacement Debit/ATM cards, handle returned cards, review orders
Perform routine maintenance to card database, such as name changes, transaction limit increases, add or delete account numbers, delete cards, change primary account numbers, flag cards as lost/stolen, deactivate cards as directed due to fraud, NSF activity, death notifications
Provide support relating to card transactions
Research and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits; post provisional, merchant, and final credits
Daily ATM Balancing and processing
Review and process Debit Card non-posted transactions
Notify customers of compromised cards and of potentially fraudulent transactions detected through the system, order replacement cards as needed
Handle customer inquiries courteously, tactfully and competently
Scan, sweep, index and verify documents
Order instant issue cards when applicable
Create and maintain operations procedure instructions
Policies and Risk Assessments
Help maintain business continuity/disaster recovery plan
Participate in training seminars and webinars; keep up-to-date with regulations and bank policies