Manager, Fraud (Debit Card) Operations

Fidelity Investments • Merrimack, NH

2d

About The Position

Global Fraud Detection Operations (GFDO) is responsible for identifying and responding to emerging fraud risks across Fidelity’s businesses. As the Manager, Fraud (Debit Card) Operations you will support the design and development of operational frameworks that enable GFDO to scale new and existing fraud detection review capabilities. A significant focus of this role is assisting GFDO in preparing for the transition to in-house debit card fraud detection. You will participate in planning calls, operational design discussions, and cross-functional workstreams to document requirements and workflow considerations. This role requires strong analytical capability, attention to detail, and the ability to manage multiple priorities in a fast‑moving environment. You will be expected to synthesize information, document outcomes, and support operational readiness efforts as new capabilities are developed. The ideal candidate is curious, adaptable, organized, and comfortable working in spaces with evolving requirements and diverse stakeholders.

Requirements

• Bachelor’s degree in business, analytics, finance, or related field.
• Experience in fraud detection operations or related fraud-monitoring roles.
• Strong analytical and documentation skills.
• Ability to communicate complex concepts clearly.
• Strong organizational skills and adaptability.
• Collaboration skills across diverse teams.
• FINRA 7, 63 required.
• Supervisory 9/10 or 24 to be obtained within 6 mos.
• Openness to future people-leadership responsibilities.

Responsibilities

• Support the design and development of operational frameworks for fraud detection review capabilities.
• Assist in preparing for the transition to in-house debit card fraud detection.
• Participate in planning calls, operational design discussions, and cross-functional workstreams.
• Document requirements and workflow considerations.
• Synthesize information, document outcomes, and support operational readiness efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager