Senior Manager, Fraud (Debit Card) Operations

Fidelity • Merrimack, NH

16h

About The Position

Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity’s businesses. As the Sr. Manager, Fraud (Debit Card) Operations, you will help shape the operational foundation for new fraud detection capabilities while strengthening existing processes, controls, and workflows across GFDO. A key near-term focus of this role is supporting Fidelity’s transition toward in-house debit card fraud detection. You will represent GFDO across cross-functional planning calls and design sessions, ensuring operational requirements, risk considerations, and workflow needs are fully understood and incorporated into the future-state model. You will lead the development of policies, procedures, playbooks, and readiness documentation. This role requires strong operational judgment, analytical capability, and the ability to work in ambiguous, multi-stakeholder environments. You will operate with a high degree of ownership, translating strategic goals into practical workflows and documentation while ensuring GFDO is well-positioned to scale new detection operations. The role requires strong interpersonal skills, a disciplined approach to execution, and the ability to influence decisions across various business partners.

Requirements

• Bachelor’s degree in business, analytics, finance, or a related field, or equivalent work experience.
• Deep knowledge of fraud detection operations and fraud risk management.
• Strong understanding of fraud schemes and monitoring methodologies.
• Experience designing or documenting workflows, procedures, or policies.
• Strong written and verbal communication skills.
• Ability to lead cross-functional discussions and influence outcomes.
• Strong project management and organizational skills.
• FINRA 7/63 required
• Supervisory 9/10 or 24 needed within 6mos
• Openness to future direct reports as the organization evolves.

Nice To Haves

• Knowledge of Debit Card industry/ Regulations a plus

Responsibilities

• Shape the operational foundation for new fraud detection capabilities.
• Strengthen existing processes, controls, and workflows across GFDO.
• Support Fidelity’s transition toward in-house debit card fraud detection.
• Represent GFDO across cross-functional planning calls and design sessions.
• Ensure operational requirements, risk considerations, and workflow needs are understood and incorporated into the future-state model.
• Lead the development of policies, procedures, playbooks, and readiness documentation.
• Translate strategic goals into practical workflows and documentation.
• Ensure GFDO is well-positioned to scale new detection operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager