Debit Card Dispute Specialist

First American Bank•Melrose Park, IL

4d•$24 - $27•Onsite

About The Position

This hourly (non-exempt) position investigates and resolves debit card and Zelle disputes by researching and monitoring cases to ensure Regulation E compliance, reviewing chargeback statuses, and handling unposted cardholder items. Additionally, this position monitors a variety of reports and performs general research tasks related to debit card operations.

Requirements

High school diploma or equivalent required.
Minimum one year of experience in banking or bank-related field required.
Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms.
Maintain professional standards relating to spelling and grammar.
Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
Punctuality is required to maintain First American Bank’s customer service standards.

Nice To Haves

Previous experience in debit/credit card operations and balancing/account reconciliation preferred.

Responsibilities

Investigate and resolve debit card disputes by researching and monitoring cases, while ensuring Regulation E compliance is met.
Review reports for chargeback statuses.
Research cardholder unposted items and prepare checks as needed.
Process Zelle dispute claims.
Ensure claims are processed according to all policies, procedures, and regulatory requirements.
Prepare the Merchant Credit Bureau (MCB) billing reports.
Prepare reports and invoices and send to the Accounting department.
Prepare end of month status reports.
Monitor the Account Data Compromise alerts.
Warm cards that were reissued due to the alerts.
Perform general research tasks related to debit card operations as needed.
Conduct and complete additional assignments/projects as designated by management.