Dealer Service Sr. Specialist

American Honda Motor Co., Inc.•Torrance, CA

3d•$74,800 - $112,100•Onsite

About The Position

The Dealer Service Senior Specialist is a highly specialized technical expert who protects and strengthens Customer Lifetime Loyalty by enabling accurate, timely resolution of the most complex Honda and Acura vehicle concerns and supporting a trouble-free ownership experience. The position leads advanced remote diagnosis of complex, intermittent, or unresolved concerns; validates service information in real-world applications; develops and tests troubleshooting strategies; and communicates repair direction suited to technician capability and dealership resources. The specialist serves as a technical expert for dealers, Field Technical Specialists, Engineering, Publications, and other Service and Engineering functions. The role provides escalation support for difficult cases, including on-site deployment to dealerships, logistics ports, and factories when needed. It also supports projects to improve diagnostic efficiency, repair quality, and cost reduction; creates reference materials from analysis of advanced vehicle systems; moderates Tech Line Forum content; maintains TREAD compliance and accurate case classification; and manages contact volume, follow-ups, and competing priorities.

Requirements

High school diploma.
Two years of automotive trade school or an equivalent associate degree in Automotive Technology.
Ten years of automobile service shop experience.
Three years in a lead Technician position, such as Shop Foreman, Team Leader, Service Manager, or Super Tech.
In-depth knowledge of complex vehicle systems, including terminology related to Honda and Acura vehicles.
Driving-record background check and approval to operate company vehicles; ability to operate Engineering Test vehicles is required.
Expert-level diagnostic reasoning across complex mechanical, electrical, electronic, networked, software-controlled, and integrated vehicle systems.
Advanced remote troubleshooting capability, including building and testing diagnostic hypotheses from incomplete or conflicting information without direct physical access to the vehicle.
Ability to interpret diagnostic trouble codes, scan-tool data, waveforms, electrical measurements, test results, symptoms, repair history, and environmental or operating conditions as an integrated evidence set.
Exceptional verbal questioning, active listening, technical writing, and coaching skills, including the ability to tailor precise technical direction to a technician’s demonstrated capability.
Expert-level proficiency using a Digital Multi Meter, High Voltage Insulation testers, Honda Diagnostic System, and Global Diagnostic System (GDS-2).
Ability to identify patterns across cases, distinguish isolated repair issues from emerging product concerns, and communicate evidence clearly to Engineering and other stakeholders.
Proficiency with Microsoft Office, Adobe products, diagnostic platforms, technical databases, and evolving vehicle technologies and interfaces.
Ability to maintain a typing speed of 30 words per minute.

Nice To Haves

Hands-on diagnostic and repair experience at a Honda or Acura dealership is preferred.
Experience as a Shop Foreman, Team Leader, Service Manager, Super Tech, or equivalent is preferred.

Responsibilities

Lead advanced remote diagnosis of complex, intermittent, or previously unresolved Honda and Acura vehicle concerns.
Validate service information in real-world applications; design adaptive troubleshooting strategies, test diagnostic hypotheses, and communicate precise repair direction appropriate to technician capability and dealership resources.
Help prevent ineffective parts replacement and repeat repair attempts to improve fixed-right-first-visit performance.
Interpret complex vehicle electrical circuit drawings and diagnostic data packets to develop troubleshooting approaches for emerging market concerns.
Serve as a technical expert for dealers, Field Technical Specialists, Engineering, Publications, and other Service and Engineering functions on difficult-to-repair vehicles and emerging product concerns.
Maintain subject-matter expertise in assigned vehicle systems, technologies, diagnostic methods, and project areas.
Provide escalation support for difficult cases and deploy to dealerships, logistics ports, and factories when on-site intervention is required.
Lead or support unit- and division-level projects aimed at improving diagnostic efficiency, repair quality, and cost reduction.
Analyze advanced vehicle systems to identify functional characteristics, operating logic, and interactions, and produce reference materials to improve diagnostic efficiency and dealer repair effectiveness.
Moderate Tech Line Forum content to ensure guidance is technically accurate, relevant, compliant with Forum Terms of Use, and aligned with approved repair practices.
Maintain TREAD compliance and accurately classify created cases through proper complaint-code assignments in the Tech Line system.
Manage contact volume, follow-up commitments, and competing priorities while maintaining the analysis required for complex cases.

Benefits

Competitive base salary, with pay based on variables including geographic location and work experience.
Regional bonus when applicable.
Manager Lease Car Program, including car, maintenance, and insurance at no cost.
Medical, dental, vision, and prescription drug benefit plans.
Paid time off, including vacation, holidays, and shutdown.
Company-paid short-term and long-term disability.
401K plan with company match and additional contribution.
Relocation assistance if eligible.
Advancement opportunities.
Career mobility.
Education reimbursement for continued learning.
Training and development programs.
Lifestyle Account.
Childcare Reimbursement Account.
Elder Care Support.
Tuition Assistance and Student Loan Repayment.
Wellbeing Program.
Community Service and Engagement Programs.
Product Programs.