Dealer Service Representative

Lee County Tax Collector•Fort Myers, FL

7h•Onsite

About The Position

The Dealer Service Representative is based in Fort Myers and earns $20.21 per hour. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. As part of the Business Operations Team, the representative processes dealer transactions, mailed-in title work, and payment-related services, supporting timely and accurate DMV transaction processing and one-day turnaround goals. The role involves applying Florida statutes, DMV requirements, and title processing procedures while providing professional service to dealers and customers. Work is performed independently under limited supervision, with considerable latitude. The position typically involves processing and interpreting complex, less clearly defined issues. Essential functions are regularly performed without exposure to adverse environmental conditions. Physical tasks require light effort, potentially including lifting, carrying, pushing, or pulling objects weighing 20–50 pounds, and may involve extended periods at a keyboard or workstation. Some tasks require visual perception and discrimination, as well as oral and written communication.

Requirements

High school diploma or GED, supplemented by customer service and/or clerical experience, or an equivalent combination of education, certification, training, and/or experience.
Proficiency in Microsoft Office.
Valid Florida driver’s license.
0–2 years of tax collector experience.
Excellent communication and interpersonal skills.
Proven problem-solving ability.
Strong organization, attention to detail, and time-management skills.
Ability to learn new processes and regulations quickly.
Positive, customer-focused attitude.
Dependability and accountability in completing work on time.

Nice To Haves

Bachelor’s degree in business management or a related field.
Ability to speak a second language.

Responsibilities

Process dealer and mailed-in title transactions.
Review forms, titles, payments, and supporting documents for accuracy.
Interpret and apply DMV regulations and procedures.
Verify Electronic Filing System (EFS) transactions and complete related reporting.
Communicate professionally and effectively with customers and stakeholders.
Work independently while meeting productivity and turnaround standards.
Stay current on policies, procedures, and legal updates.

Benefits

Paid time off and holiday pay.
Medical, dental, and vision coverage.
Short- and long-term disability programs.
Telehealth and wellness programs, including Accident Protection Plans and Critical Illness Plans.
Florida Retirement System.
Deferred Compensation with employer match.
Company-paid life insurance.
Additional life insurance for employees and family.
Pet insurance.
Employee Assistance Program (EAP).
Legal and financial assistance benefits.
Training and Development Program.
Tuition reimbursement.