Dealer Relations Coordinator

OPENLANE•Nisku, AB

8d•Onsite

About The Position

At OPENLANE, we make wholesale easy for customers by building advanced digital marketplaces for used vehicles and providing data-driven insights. We are a technology, data, and innovation company driven by values such as pursuing challenges, relentless curiosity, smart risk-taking, and fearless ownership. We are seeking a full-time, in-office Dealer Relations Coordinator to support our dealer sales team. This role involves customer relationship management and office administration, working closely with sales and administrative teams. The ideal candidate is customer-focused, a proactive problem-solver, team-oriented, an analytical negotiator, and curious about the industry and service offerings.

Requirements

High School diploma or equivalent
1-2 years of related experience in a customer service or administrative capacity, ideally in the automotive industry
Tech-savvy and comfortable using Google Suite
Effective customer relations, communication, and interpersonal skills

Nice To Haves

Prior experience working in automotive remarketing is preferred
Prior experience with sales management tracking databases, such as Salesforce.com
Experience with AMS, VTrace, and other OPENLANE systems
Demonstrated ability to learn, retain and articulate product-related information
Bilingual in English and French

Responsibilities

Act as a liaison between all VLC departments, resolve customer concerns effectively, and educate customers on our systems and services.
Use OPENLANE’s CRM to log calls and run reports.
Handle all auction-day duties, including assisting with lane placement and performing all tasks related to auction run lists.
Ensure ancillary services like transport are completed and monitor on-ground inventory to provide marketing recommendations.
Assist in the resolution of "If Bids", facilitate the seller cheque process, and ensure all reserve prices and declarations are accurate.
Work with the dealer sales team to ensure proper marketing of inventory and with dealer registration to assist with customer sign-ups and information changes.
Handle clerical and numerical data processing, monitor VIP customer performance, and track local competition to recommend competitive strategies.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement