Dealer Support Coordinator

Miele•Princeton, NJ

1d•$50,000 - $57,000•Hybrid

About The Position

The Dealer Support Coordinator is responsible for providing operational and administrative support to Miele’s dealer network and internal sales teams. This role ensures accurate order processing, timely communication, and effective coordination across departments to support dealer satisfaction and business objectives. For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

Requirements

Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical-thinking abilities
Proficiency in Microsoft Office (Excel, Outlook, Word)
Ability to de-escalate irate situations and maintain customer service levels
Must be self-motivated and customer-oriented
Ability to work collaboratively within the team

Nice To Haves

Experience with SAP or similar ERP systems preferred

Responsibilities

Process, review, and manage dealer orders in internal systems (e.g., SAP), ensuring accuracy and completeness.
Validate order details including pricing, product availability, and delivery requirements
Coordinate order changes, corrections, and cancellations as needed
Respond to inquiries in a timely and professional manner
Investigate and resolve order discrepancies, missing information, and system-related issues, and escalate issues as appropriate and ensure resolution
Support with tracking, return order management.
Collaborate with internal teams including Sales, Logistics, Transportation, to ensure seamless order fulfillment
Any other linked responsibilities within sales back office