RBA Dealer Support & Performance Coordinator

ROSENBAUER GROUP • Wyoming, MN

1d • Hybrid

About The Position

The Dealer Support and Performance Coordinator is a hybrid role responsible for resolving delivery‑related delays that impact final payment collection on completed fire apparatus. Sitting at the intersection of collections, operations coordination, and dealer support, this role ensures fire trucks delivered to dealers with missing build‑spec items are completed, accepted, and paid for as quickly as possible. The Dealer Support & Performance Coordinator protects dealer relationships while driving critical revenue recovery acting as the internal “closer,” coordinating across Sales, Production, Customer Service, and Finance to resolve outstanding delivery issues and secure timely payment.

Requirements

• 5+ years of experience across collections/AR, customer service, operations coordination or account management required.
• Proven success managing sensitive financial conversations with business customers.
• Demonstrated ability to influence cross-functional teams without direct authority.
• Able to find, read, and interpret relevant business periodical, professional journals, technical procedures, or governmental regulations.
• Able to write reports and business correspondence in a professional manner.
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Able to follow written and verbal directions and communicate new information that could affect project trajectories.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Advanced Excel skills for tracking multi-variable cases across numerous business units and stages.
• Able to perform intermediate PC functions and Microsoft Office Suite.
• Able to deal with problems involving a variety of variables in non-standard situations.
• Strong attention to detail.
• Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
• Able to prioritize work and multitask while adhering to deadlines.
• Able to work with minimal supervision in a team environment.
• Able to understand and follow all safety policies to promote a safe working environment for all.
• Strong communication skills for technical and non-technical audiences.
• Entrepreneurial mindset and ability to build processes from scratch.

Nice To Haves

• Bachelor’s degree in Business, Data Science, Finance, or related field preferred.
• Experience in manufacturing, dealer networks, or field sales preferred.

Responsibilities

• Provide independent leadership over the revenue recovery process for units delivered to dealers but held due to incomplete build specifications, ensuring alignment with organizational financial policies. Develop and execute strategic collection approaches, using judgment to tailor communication methods and negotiate resolutions that protect both cash flow and dealer relationships. Analyze aging receivables tied to delivery holds, identify emerging risks, and advise senior Finance and Dealer Development leadership on mitigation strategies. Exercise delegated authority to structure payment arrangements, delivery contingencies, or exception approvals within organizational guidelines.
• Serve as the primary decision‑making coordinator between Sales, Production, and Customer Service to resolve complex delivery‑hold scenarios requiring cross‑functional alignment. Oversee and refine real‑time tracking systems for delivery holds, ensuring data accuracy and recommending system enhancements to improve visibility and throughput. Lead daily/weekly cross‑functional operational reviews, setting priorities, assigning accountability, and driving timely resolution of outstanding build‑spec issues. Validate and authorize final delivery acceptance by confirming all discrepancies are resolved in accordance with company standards.
• Act as the senior point of contact for dealers regarding incomplete deliveries, providing authoritative guidance, expectation management, and strategic communication to maintain long‑term dealer satisfaction. Interpret and explain technical, operational, and contractual requirements to dealers, ensuring they understand outstanding items and available resolution pathways. Manage escalated dealer concerns, applying discretion to balance customer experience with organizational policy and operational constraints. Maintain comprehensive documentation of dealer commitments, communications, and negotiated outcomes to ensure compliance and organizational accountability.
• Conduct root‑cause analysis on delivery‑hold trends to identify systemic production, communication, or process deficiencies; develop and present data‑driven recommendations to leadership. Produce weekly executive‑level reporting for the Dealer Development Director, synthesizing resolution progress, AR impacts, operational bottlenecks, and dealer‑experience risks. Lead or participate in cross‑functional initiatives aimed at reducing incomplete deliveries, improving operational efficiency, and accelerating cash conversion cycles. Serve as a subject‑matter expert on delivery‑hold processes, advising leadership on policy updates, workflow redesign, and long‑term strategic improvements.
• Performs other duties and responsibilities as required by management to meet the needs of the organization and our members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees