Dealer Relations Coordinator II

OPENLANE•Enfield, NS

1d•Onsite

About The Position

At OPENLANE, we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. We are seeking a Dealer Relations Coordinator with experience in customer relationship management and office administration. You will work as part of our close-knit sales and administrative team, and will be responsible for supporting our dealer sales team. This is a full time, in-office position working Monday through Friday between 8:30am-5pm.

Requirements

High School diploma or equivalent experience / education
2-3 Years’ of related experience in a customer service or administrative capacity
Tech-savvy, and comfortable using Google Suite
Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills

Nice To Haves

Prior experience working in automotive remarketing is preferred
Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation is preferred.
Experience with AMS, VTrace, and other OPENLANE systems
Demonstrated ability to learn, retain and articulate product related information

Responsibilities

Manage auction day duties by assisting with lane placement, flagging vehicles, and booking run numbers.
Ensure ancillary services like transport and shop services are completed and that all auction run list tasks are performed.
Assist in the timely resolution of If Bids, facilitate the seller cheque process, and ensure all reserve prices and declarations are accurate.
Act as a liaison between all VLC departments, working with the sales team to market inventory and with dealer registration to assist with customer sign-ups and information changes.
Monitor on-ground inventory to provide sales recommendations, track local competition to recommend competitive strategies, and provide feedback to supervisors to enhance the customer experience.
Handle clerical and numerical tasks, including processing data.
Use OPENLANE’s CRM to log calls, run reports, and educate customers on our systems.
Oversee the daily operations of projects like retail and consumer initiatives, and manage key VIP dealer accounts to ensure they meet performance benchmarks.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement