Dealer Relations Account Executive
About The Position
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! The Dealer Relations Account Executive will focus on maintaining and growing CarGurus’ existing customer base in the Canada market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions.
Requirements
- 2+ years of sales experience working within a target driven sales environment
- Retention/nurturing, renewals, upsell/cross-sell is a must
- Ability to negotiate and build strong rapport/relationships with clients
- Developed pipeline forecasting skills
- Good organizational & communication abilities
- Able to adapt to change within a rapidly evolving business environment
- Self-driven and passionate about cars!
- 2-5 years of sales experience in a closing role
- Bachelor’s Degree or Equivalent professional experience
- Strong sense of customer service
- Sales pipeline forecasting experience
- Good organizational & problem-solving abilities
- Strong internal motivation
Nice To Haves
- Churn reduction experience would be an advantage
- Automotive experience a plus
- Industry experience a plus
Responsibilities
- Maintaining and growing CarGurus’ existing customer base in the Canada market
- Analyzing performance data
- Re-negotiating subscription rates
- Prospecting potential up-sell and cross-sell opportunities
- Mitigating customer churn
- Active account management
- Addressing and resolving all issues that customers may encounter with their subscriptions
Benefits
- Equity for all employees, both when they start and as they continue to grow with us
- Career development programs
- Corporate giving programs
- Employee resource groups (ERGs) and communities
- Flexible hybrid model
- Robust time off policies
- Daily free lunch
- New car discount
- Meditation and fitness apps
- Commuting cost coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
