Sr. Coordinator, Dealer Services

CarMax•Richmond, VA

1d•Hybrid

About The Position

As a Senior Coordinator, you will lead initiatives that enhance auction operations, strengthen dealer relationships, and identify opportunities for continuous improvement. This role requires strong leadership, problem-solving skills, and the ability to manage complex customer interactions while supporting organizational goals and day-to-day business demands. The Senior Coordinator role within Dealer Services is responsible for driving business growth, ensuring dealer satisfaction, and managing escalated customer service situations. This position combines advanced operational expertise with strategic thinking to improve processes and deliver exceptional B2B experiences while supporting daily business operations.

Requirements

High school diploma or equivalent
1-2 years Customer experience service
Proficiency in Microsoft Office Suite
Strong communication, organization, and customer service skills
Ability to work independently, manage multiple tasks, and deliver results
Demonstrated teamwork behaviors aligned with CarMax values
Experience in fast-paced environments with a focus on accuracy and professionalism

Responsibilities

Distribute and balance workloads across a team of 10–20 associates to meet daily goals
Serve as the team’s technical SME, providing guidance and resolving escalations promptly
Review work for accuracy and consistency, delivering feedback to improve efficiency
Analyze performance data to identify trends, suggest process improvements, and drive productivity
Partner with internal and external stakeholders to resolve issues and maintain strong relationships
Support training initiatives, including developing materials and coaching new hires
Assist with projects and facilitate meetings to ensure alignment with business objectives