Dealer Services Representative

Elevate Outdoor Collective•Bellevue, WA

9h•$23 - $25•Onsite

About The Position

The Dealer Services Representative is responsible for providing excellent customer service, order and return support to our authorized dealers for all brands in the EOC portfolio: K2, Ride, Line, BCA, Atlas, Tubbs, Madshus, Marker, Dalbello and Volkl. This includes establishing and maintaining great relationships with dealers, independent sales representatives, and internal customers.

Requirements

1-2 years customer service experience (retail, online and/or call center)
Advanced skills in MS Windows applications, particularly Excel, Word,
Ability to work well in a team environment and cross functionally
Detail oriented, conscientious, and self-motivated
Excellent follow through and persistence
Excellent time management skills
Ability to prioritize, multitask and escalate when needed
Initiative to improve processes
Genuine interest and understanding of K2 products and sports we service
Ability to work overtime and/or an adjusted schedule during peak season

Nice To Haves

Bachelors’ Degree or related experience.
Prior outdoor retail sporting goods experience.
Experience with ERP systems.

Responsibilities

Respond to all dealer and sales rep communications via email and phone in a friendly, clear, and timely manner.
Manage sales orders in assigned territories, ensuring accuracy of price and terms as well as ship dates and delivery address to assure on time, accurate delivery by requested ship date.
Communicate status of orders to dealers, outside sales reps and inside sales management
Support wholesale customers through placing new orders, revising existing orders, processing returns and providing order confirmation updates all with a focus on timely and accurate communications.
Ensure communication flows smoothly between dealer accounts, Credit, IT, Warehouse, and Sales management; troubleshoot and escalate any issues to appropriate parties as needed.
In coordination with the credit team, cleanly process Credit Card authorizations and release prepay/cash in advance orders on time to requested ship dates.
Work closely with Credit department on any customer reconciliation issues.
Support all dealer claims in a timely manner, including delivery issues, mis-ships, and pricing errors.
Maintain seasonal files of all customers submitted POs to support annual audit process
Process Warranty Claims and requests for Return Authorizations (issue RMA#s) in compliance with K2 warranty and return policies.
Assist with entry and release of internal Sales and Marketing No Charge Order requests.
Understand technical and non-technical aspects of multiple product lines, including marketing programs, spare parts available for use/purchase and best use practices.
Accountable for understanding and following standard operating procedures for order and return management.
Maintain product knowledge through clinics, sales meetings, trade shows, and industry publications.
Communicate extensively with supervisor regarding workload and issues as they arise.
May be asked to train new hires
Other duties as assigned