Dealer/DR Floor Supervisor

Churchill Downs•Oxford, ME

1d•Onsite

About The Position

Oxford Casino Hotel is seeking a Dealer/DR Floor Supervisor to join their team. This role involves dealing cards according to internal controls and gaming regulations, while also supervising, monitoring, and controlling an assigned pit section. The goal is to ensure excellent customer service, maintain game integrity, and safeguard company assets. The position requires a comprehensive knowledge of table games, proficiency in handling cards, chips, and money, and strong customer service and communication skills. The casino emphasizes safety, cleanliness, compliance, and friendliness as core values.

Requirements

Must have comprehensive knowledge of all required table games and be certified by Table Games management before being scheduled to work.
Demonstrate proficiencies in the handling of cards, cheques, and money, as well as counting and payoff accuracy.
Basic math skills are essential.
Must have the ability to utilize arms and hands equally, allowing them to deal all games accurately and proficiently, meeting Oxford’s standards.
Must have the ability to freely “walk the game” to effectively protect company assets.
Must be able to bend and reach for extended periods of time.
Must demonstrate excellent customer service skills.
Must be at least 21 years of age.
MUST HAVE PREVIOUS DEALING EXPERIENCE.
Must demonstrate excellent verbal communication skills.
All dealers must pass audition and deal Spanish 21 by day 45 and Mini Bac by day 80.
All full time dealers must deal all core games.

Nice To Haves

Initial training will be provided.

Responsibilities

Demonstrate a proficiency for dealing required table games to company standards.
Conduct dealer duties in compliance with Systems of Internal Controls, Minimum Internal Control Standards and Standard Operating Procedures.
Control the pace of the games, pay winning bets and collect losing bets in accordance with house rules, and handle cash transactions.
Deliver outstanding guest service at all times.
Assume overall responsibility and be able to answer specific questions regarding gaming service activities for a designated area or pit.
Safeguards company assets, directs dealers on designated games.
Oversees and reports any unusual occurrences to the Shift Manager.
Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
Control and direct games in progress by monitoring and providing assistance and dealer correction.
Is required to change gaming supplies (i.e. cards and dice) when needed.
Ensures that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
Responsible for the integrity of daily operations and cleanliness of the casino floor.
Maintains proper table bank through fills and credits.
Performs assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards.
Learn additional games as required by management.