Dual Rate Dealer/Floor Supervisor

Pure Canadian Gaming Corp.•Lethbridge, AB

3h•Onsite

About The Position

The Dual Rate Dealer/Supervisor works out of the Games Department. Dealers are responsible for the conduct of the card game at their table and adding to the entertainment and enjoyment of customers. Working on a tight time frame, speed and accuracy is an intricate part of this position. A Floor Supervisor oversees the activity of the dealers on the table games. He/She works in liaison with the dealers, Pit Manager and Games Manager to handle customer concerns, address game issues and provide quality customer service.

Requirements

18 years of age or older
A team player who is willing to learn new skills
Energetic with a great personality and sense of humor
Be approachable and hospitable
Enjoy working in a fast paced environment with a variety of customers
Possess high standards in customer service
AGLC Registered and certification
Knowledge of all table games (with exception of craps and pai gow tiles)
Must be experienced with problem solving, people skills, communication skills
Must be able to exercise considerable supervisory discretion and make independent decisions
Aptitude for exceptional customer service is a must
Excellent working knowledge of policies and procedures
Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evening and weekends and holidays as business needs dictate
Able to maintain security clearance
Must be available to work days, evenings, weekends and holidays
Fluent in the English language
Have reliable means of transportation

Responsibilities

Responsible for the conduct and control of the games smoothly and legally
Conduct the game according to AGLC terms and conditions as well as company policy
Sell chips to guests for cash only, deposit cash in drop box provided at the table
Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
Participates in various aspects during opening and closing of the casino table games.
Reports errors and procedural irregularities in game operations.
Works as a liaison between the dealers and Pit Manager/Games Manager
Maintain lists for guest waiting to play busier games
Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
Physically capable to work shifts, handle repetitive motions and stand for long periods of time
Maintain a professional demeanour at all times when in the casino, whether on shift or not
Realize that they represent the company even when not on company property.
Maintain a positive attitude at work
Be confident and courteous
Maintain a professional appearance
Have a strong short term memory