Dealer/DR Floor Supervisor

Churchill Downs Incorporated•Oxford, ME

1d•Onsite

About The Position

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and has experienced significant growth since its opening in 2012. The casino offers a variety of gaming options, including 23 table games and over 900 slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, along with a 107-room hotel. The casino's core values—safety, cleanliness, compliance, and friendliness—emphasize a commitment to creating a positive experience for team members and guests. This role is responsible for supervising, monitoring, and controlling an assigned pit section to ensure excellent customer service while maintaining game integrity.

Requirements

Must have comprehensive knowledge of all required table games and be certified by Table Games management before being scheduled to work.
Demonstrates proficiencies in the handling of cards, cheques, and money, as well as counting and payoff accuracy.
Basic math skills are essential.
Must have the ability to utilize arms and hands equally, allowing them to deal all games accurately and proficiently, meeting Oxford’s standards.
Must have the ability to freely “walk the game” to effectively protect company assets.
Must be able to bend and reach for extended periods of time.
Must demonstrate excellent customer service skills.
Must be at least 21 years of age.
MUST HAVE PREVIOUS DEALING EXPERIENCE.
Must demonstrate excellent verbal communication skills.
All dealers must pass audition and deal Spanish 21 by day 45 and Mini Bac by day 80.
All full time dealers must deal all core games.

Nice To Haves

Initial training will be provided.

Responsibilities

Deals cards in accordance with internal controls and gaming regulations.
Supervises, monitors, and controls an assigned pit section consisting of one or more games.
Assures the delivery of customer service according to corporate and property-specific standards.
Maintains the integrity of the games.
Demonstrates proficiency in dealing required table games to company standards.
Conducts dealer duties in compliance with Systems of Internal Controls, Minimum Internal Control Standards, and Standard Operating Procedures.
Controls the pace of the games, pays winning bets, collects losing bets in accordance with house rules, and handles cash transactions.
Delivers outstanding guest service at all times.
Assumes overall responsibility and answers specific questions regarding gaming service activities for a designated area or pit.
Safeguards company assets and directs dealers on designated games.
Oversees and reports any unusual occurrences to the Shift Manager.
Maintains constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity.
Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
Controls and directs games in progress by monitoring and providing assistance and dealer correction.
Changes gaming supplies (i.e., cards and dice) when needed.
Ensures that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
Oversees and assures high standards of customer courtesy on each game and works closely with casino staff members in this regard.
Performs other duties as assigned.
Responsible for the integrity of daily operations and cleanliness of the casino floor.
Maintains proper table bank through fills and credits.
Performs assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards.
Learns additional games as required by management.