Table Games Dealer - D/R Floor Supervisor

Downstream Casino Resort • Quapaw, OK

4h • Onsite

About The Position

The Table Games Dealer - D/R Floor Supervisor is responsible for monitoring and controlling gaming operations to ensure compliance with state, federal, and tribal regulatory requirements. This role involves maintaining the security of assigned table games, overseeing payouts and procedures, and ensuring the integrity of all games. The supervisor will handle customer and employee disputes with excellent customer service, manage monetary transactions and accounting for assigned tables, and maintain accountability for chips and player ratings. They will also be responsible for making table fills/credits, monitoring cash and chip transactions, identifying and reporting suspicious activity or collusion, and assisting the Pit Manager in managing patrons. Additionally, the supervisor will evaluate employee performance, provide feedback, and make recommendations for recruitment, hiring, training, and discipline. Effective communication with incoming and outgoing supervisors, employees, and patrons is crucial, as is maintaining a professional and clean environment. The role requires meeting attendance guidelines, adhering to policies, attending training, and assisting with other projects as directed. The supervisor acts as a role model, presenting themselves as a credit to Downstream Casino Resort and the Table Games Department.

Requirements

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Successful candidate must be an experienced, results oriented, and hands-on professional.
• Must demonstrate leadership, fairness, and sensibility to the customers and employees.
• Must possess ability to instill a sense of pride and provide leadership with all subordinates.
• Must possess excellent communication skills.
• Ability to communicate all irregularities to their direct Manager on a consistent basis as it pertains to their Gaming section.
• Must have the ability to deal effectively and interact well with all customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to obtain and maintain a Tribal Gaming License.
• Must be able to read, write, speak, and understand English.
• Must be able to respond to visual and oral cues.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.
• Work nights, weekends and holidays as required.

Nice To Haves

• Prefer two years of dealing or prefer experience as Table Games Supervisor in three games. Games are BJ, MB, and All Carnival games.

Responsibilities

• Monitors controls designed to assure full compliance with state, federal, and tribal regulatory requirements.
• Maintains a continuous inspection of cards and Gaming equipment while ensuring the security of the assigned Table Games at all times.
• Assists in monitoring the payouts and procedures on the table games to ensure the integrity of the games while on duty.
• Ensures that organizational and regulatory policies and procedures are understood and adhered to.
• Handles customer and employee disputes that may arise and settles disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times.
• Ensures accuracy for assigned tables in monetary transactions and accounting.
• Responsible for the accountability of chips and player ratings for each designated section by maintaining proper records.
• Makes table fills/credits as needed.
• Monitors cash and chip transactions between dealers and patrons.
• Monitors any and all unusual activity between dealers and patrons for possible collusion and relays all such information to the direct Manager in a timely manner.
• Communicates all suspicious play of all patrons who are participating in defrauding DCR in a timely manner.
• Assists the Pit Manager in identifying patrons who are causing a disturbance in the operation of assigned games.
• Evaluates employee performance and provides feedback.
• Monitors employee performance and makes recommendations to Pit Manager in order to assist the Table Games Department with recruitment, hiring, training, recognition, coaching, discipline, terminations and other personnel related issues.
• Utilizes effective communication tools to ensure that consistent, accurate and timely information is passed along to incoming and outgoing Supervisors.
• Ensures that the Table Games Department presents a professional and clean environment for both employees and guests.
• Communicates regularly with employees and keeps them informed on all casino events and activities.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times.
• Maintains a professional work environment with all team members.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings as warranted.
• Assists in other projects, as directed.
• Acts as a role model and always presents oneself as a credit to Downstream Casino Resort and the Table Games Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED