Deal Desk Manager – Global Deal Management

ServiceNow•San Diego, CA

20h•$139,900 - $244,800

About The Position

ServiceNow’s Professional Services Deal Desk team is seeking an experienced, sales-centric Deal Desk Manager to develop and deliver compliant, cohesive, and compelling statements of work (SOWs), proposals, and supporting materials for Services Sales teams. The role partners with Services Sales, Advisory, Delivery, Legal, Finance, Sales Operations, and other groups. It also supports the content library, team development, stakeholder training, and the definition and refinement of processes, procedures, standards, and tools based on company and industry best practices.

Requirements

Ability to understand, communicate, and coordinate complex business, technical, and legal requirements, information, and materials.
Ability to build and maintain partnerships with Sales and Delivery teams.
Creative approach and a keen eye for graphical and document design details.
Strong writing, copy-editing, spelling, grammar, punctuation, and style skills.
Excellent professional and interpersonal communication skills for collaboration across groups.
Strong organization and time-management skills to manage concurrent projects, tasks, and deadlines.
Ability to adapt and work effectively in a fast-paced, changing, team-oriented sales environment.
Critical-thinking and effective decision-making abilities.
Understanding of sales lifecycle stages and outcomes.
Ability to work independently and with remote resources to meet deadlines.
Expert knowledge of office productivity, word-processing, and computer-based or online proposal software.
Proficiency in Microsoft Word, Excel, and PowerPoint.
3–5 years of experience producing SOWs and proposals for high-value contracts.

Nice To Haves

Consulting experience, such as technical or project management experience.
Experience working with software vendors.
A technical or university degree in business, communications, English, marketing, publishing, computer science, or equivalent experience.

Responsibilities

Qualify requests and help define plans for estimating, scoping, and proposal development.
Analyze customer needs and requirements; research company and external sources to create tailored and reusable business and technical content that communicates the scope and value of services.
Review customer-defined scope and requirements, along with business, technical, legal, and financial requirements, and develop plans, outlines, and schedules for compliant responses.
Coordinate information needed to produce SOWs, proposals, and supporting materials, managing multiple projects and deadlines.
Manage creation of deliverables for Implementation and Advisory engagements, including those for large and complex customers.
Collaborate with Services Sales, Advisory, Delivery, Legal, Finance, Sales Operations, and other groups.
Create, collect, proofread, organize, format, and review document drafts and final versions for readability, customer alignment, and compliance with company business and legal policies.
Review documents and revisions with the Services Sales team.
Prepare for and participate in Deal Validation meetings for large SOWs, review content with participants, explain it, and manage updates.
Follow up on opportunity progress and closing plans.
Collaborate with colleagues and cross-functional subject matter experts to review, update, or retire Professional Services processes, procedures, standards, and tools.
Maintain and expand the knowledge base with accurate, current information about the company, software, and services.
Maintain platform knowledge through webinars, case studies, training, and other available resources.
Mentor junior Professional Services team members on proposal processes and company and industry best practices.
Communicate with and train Services Sales, Architects, Advisors, Practice Directors, and other cross-functional groups on proposal best practices, policies, and processes.
Maintain accurate records of submitted proposals, drafts, approvals, and supporting documents.