Deal Desk Manager

ClearGov

3h•$115,000 - $140,000•Remote

About The Position

The Deal Desk Manager serves as the operational backbone of ClearGov’s go-to-market organization, owning the end-to-end Deal Desk function across new business, expansions, and renewals. The role partners closely with Sales, Customer Success, and Partnerships to provide strategic deal guidance, ensure pricing discipline, and mitigate contractual risk. As the primary point of escalation for deal-related questions, the Deal Desk Manager resolves pricing and contracting challenges while driving process improvements, operational efficiency, and consistency across the revenue organization.

Requirements

At least 5 years managing Deal Desk or order management at a SaaS company.
Strong Salesforce skills, including admin-level configuration of fields, reports, and dashboards.
Familiarity with CPQ or comparable quoting tools.
Experience supporting multiple Sales or Customer Success teams and managing competing priorities.
Working knowledge of SaaS metrics and contract terms, including ARR, services, NRR, GRR, pipeline stages, multi-year deals, co-terming, uplifts, and renewals.
Advanced Excel or Google Sheets skills, including lookups, pivots, and reconciliation.
Precision with numbers, data, and contract language; comfort saying no and offering alternatives.
Ability to build processes others can follow through clear documentation, training, and a request queue with SLAs.

Responsibilities

Build and review quotes for Sales net-new deals, Customer Success renewals, expansions and uplifts, and Partnerships.
Advise sales representatives and customer success managers on packaging, multi-year structures, ramp schedules, and bundling to maximize ARR within pricing guardrails.
Review discount requests against approval thresholds, approve requests within delegated authority, and escalate other requests with a recommendation.
Maintain the price book, product catalog, and quote templates in collaboration with Finance and Product.
Track deal desk turnaround times and meet published SLAs.
Prepare order forms, renewals, amendments, and co-terms using standard templates.
Triage redlines and non-standard terms, including payment terms, auto-renewal, termination for convenience, price caps, and SLAs; route issues to Legal and Finance as needed.
Navigate public-sector procurement, including RFP pricing, cooperative purchasing contracts, purchase orders, fiscal-year budget cycles, and board-approval timelines.
Manage e-signature workflows and confirm executed contracts match the booked opportunity.
Audit Closed Won bookings—including ARR, term, products, and start dates—before hand-off to Finance and Customer Success onboarding.
Own the contract repository and keep renewal dates, terms, and uplift clauses accurate in Salesforce.
Partner with Finance on invoicing hand-off, revenue recognition inputs, and month-end close.

Benefits

Medical, dental, and vision insurance.
FSA, HSA, and/or Dependent Care FSA in the US.
Life and AD&D insurance, plus short-term and long-term disability insurance in the US; life and disability insurance in Canada.
401(k) in the US or RRSP in Canada with a 3.5% match.
10 company holidays.
3 wellness days.
Paid vacation time off.
Sick and safe time off.
Paid parental leave.
Paid bereavement leave.
Paid jury duty and civic service leave.
Employee assistance program.
2 summer days and an annual end-of-year “Dimming of the Lights.”
Employee referral bonus program.