Day Center Program Manager

St. Vincent de Paul Georgia•Atlanta, GA

About The Position

The Day Center Program Manager oversees the daily operations of a non-residential respite center serving adults experiencing homelessness. The Center operates six days per week, Monday through Saturday, and provides meals, showers, laundry facilities, computer access and charging stations. Participants may also access case management, mental health services through community partners, life skills classes, referrals and other resources supporting housing stability and self-sufficiency. The Program Manager ensures the Center operates safely, efficiently and consistently while maintaining a welcoming, respectful and trauma-informed environment. The role leads assigned staff and volunteers, coordinates services with internal teams and community partners, manages program resources and monitors performance and service quality. The position works in a community-based service setting and requires regular interaction with participants, staff, volunteers and community partners, as well as the ability to respond calmly and professionally to changing operational needs and challenging situations. May be required to lift up to 20 pounds, with or without an accommodation.

Requirements

At least three years of experience serving adults experiencing homelessness or other populations facing complex social, economic, health-related or housing barriers.
Demonstrated leadership, organizational, problem-solving and communication skills.
Knowledge of trauma-informed care, de-escalation techniques and approaches to maintaining a safe, respectful service environment.
Experience coordinating staff, volunteers, community services or multi-partner programs.
Ability to manage budgets, monitor program performance, interpret data and use findings to improve service delivery.
Familiarity with housing stability services, community-based service delivery models and resources available to adults experiencing homelessness.
Proficiency with computer applications and case management or reporting systems.
Ability to manage competing priorities, respond effectively to unexpected situations and make sound decisions in a dynamic service environment.
Commitment to the mission and values of St. Vincent de Paul Georgia and ability to work effectively in a Catholic nonprofit environment.
Availability to work a schedule supporting Center operations Monday through Saturday, including some Saturday work as required.

Nice To Haves

At least two years of supervisory or leadership experience is strongly preferred.
HMIS experience preferred.

Responsibilities

Oversee daily Center operations and ensure services follow established procedures and service standards.
Develop, implement and maintain standard operating procedures, staffing schedules, workflows and operational guidelines.
Coordinate the availability and delivery of meals, showers, laundry, computer access and other Center services.
Oversee facility readiness, cleanliness, supplies, equipment and maintenance coordination.
Manage the program budget, monitor expenditures and allocate resources effectively.
Establish procedures for responding to emergencies, safety concerns, behavioral incidents and situations requiring management intervention.
Supervise and support assigned staff, set expectations, provide feedback and address performance concerns.
Coordinate with the Family Support Center Casework Manager on case management staffing, service coordination and program coverage, consistent with the established supervisory structure.
Collaborate with the Volunteer and Community Engagement team to recruit, schedule, train and support volunteers.
Ensure staff and volunteers receive orientation and ongoing training in service standards, confidentiality, safety, trauma-informed practices and de-escalation.
Foster a collaborative, respectful and mission-centered environment for staff, volunteers and participants.
Ensure services are delivered with dignity, compassion and excellence in keeping with the organization's mission.
Promote a welcoming, inclusive and trauma-informed environment that respects each neighbor's dignity, choices and circumstances.
Respond promptly and appropriately to participant concerns, complaints and service-related issues.
Coordinate with case managers and community providers to facilitate access to services, referrals and resources.
Monitor program activities, participant feedback and service utilization; evaluate outcomes and recommend improvements.
Establish and monitor program measures, including attendance, service utilization, referrals and participant feedback.
Maintain accurate, complete and confidential program records in accordance with organizational policies and applicable privacy and data-security requirements.
Ensure authorized staff maintain appropriate access to HMIS, as applicable, and oversee relevant data-entry, quality and reporting requirements.
Maintain awareness of applicable funder, program and Continuum of Care requirements relevant to Center operations.
Develop and maintain relationships with nonprofit organizations, government agencies, service providers and other community partners.
Represent the Center at community and government meetings and Continuum of Care activities, as needed.
Collaborate with other SVdP departments and program leaders to strengthen service coordination and support organizational goals.