Data Quality Lead (12 month FTC)

The B2B Data Quality Lead will be responsible for supporting the B2B department in proactively monitoring and maintaining the data quality throughout the B2B customer lifecycle, including fulfilling a stewardship role and ensuring the data in the system is fit for purpose and of sufficient quality. The successful candidate will have experience managing customer databases and be a natural collaborator, capable of engaging with the wider FT B2B, analytics and business community across multiple regions. They will be expected to hit the ground running with the ability to understand the B2B data and organisational context swiftly. The role involves defining and taking ownership of the B2B customer journey data, determining how to get the best out of databases, defining processes to maintain and improve data quality, monitoring, testing and logging data quality and data changes to ensure quality standards are met, and identifying areas where better data could simplify or make business processes more efficient.

• Define and take ownership of the B2B customer journey data. Ensure that data is fit for purpose and manage change.
• Determine how we get the best out of our databases.
• Define processes to maintain and improve data quality, and work with the wider team to implement them.
• Monitor, test and log data quality and data changes to ensure quality standards are met. Create remediation plans where this is needed.
• Responsible for data governance, ensuring we have a lean B2B customer data platform. Includes ensuring no duplication of data/variables etc.
• Identify areas where better data could simplify or make business processes more efficient.
• Proactively identify areas for process improvement, automated or manual, and scope to integrate.
• Manage deletion of irrelevant or obsolete data, and implement any needed retention policies.
• Work with relevant teams to create and maintain automated processes to delete data identified as not needed systematically and embed those processes.
• Have extensive knowledge of the data throughout the B2B customer journey and the wider FT business. Be the voice of authority on the description/parameters of what a data point can and can't do, supporting the creation of documentation and best practice sharing.
• Responsible for creating and maintaining documentation related to data throughout the B2B customer journey within the wider data governance framework, i.e. data dictionary, change control logs, and data definitions.
• Understand the impact of business changes on data. Be able to feedback on processes that break/ create problems in the database and work with stakeholders to find solutions to implement upfront proactively.
• Keep up to speed on industry trends and software to make recommendations for improvements.
• Extensive stakeholder collaboration to ensure business needs are met, including:
• Maintain working relationships with the central Data Governance Team, Compliance, Legal and other areas.
• Liaise with Data Stewards and the Data Strategy and Governance Team and identify opportunities to enhance the value and quality of data.
• Have an understanding of GDPR and other relevant regulations, policies and laws.

• Experience in customer data management and customer data platforms, as well as data maintenance and database management
• Process-oriented with a passion for all things data
• Strong organizational skills, able to manage multiple stakeholders and initiatives simultaneously and to deliver effectively in a fast-paced, collaborative environment
• Strong communication skills, ability to explain complex technical processes in simple terms
• Ability to assess the impact of changes and trace and manage these in upstream and downstream applications, systems, and data
• Proficient in using Microsoft Excel
• Analytical and project management skills, including strong attention to detail
• Thorough, inquisitive, innovative, 'out-of-the-box' thinking. Ability to think creatively, ask questions and test ideas
• Talent or experience working across business areas; adaptable to different contexts and able to reach across organizational silos
• The ability to manage stakeholders' expectations
• Experience in SQL (basic or advanced)
• Experience working with Marketo and Salesforce CRM
• Knowledge of data validation techniques and implementation to ensure data consistency across multiple systems
• Experience working in a subscription/media-based business
• Educated to a degree level, ideally in a numerate, business or marketing field.