Data Migration Specialist

The Data Migration Specialist is responsible for extracting, transforming, uploading, and cleaning customers' data to facilitate a successful migration into the company's software products. They will guide customers through the migration process, assist with data extraction and preparation, and address any data corruption issues. The specialist will also maintain knowledge of internal database schema and software products, respond to customer needs, and contribute to achieving customer success goals. This role requires at least 1 year of experience in data maintenance and a proactive, critical thinking mindset.

• Guiding customers through a standardized project plan for migration of their data according to assigned deadlines.
• Equipping customers to extract data from their software tools, helping customers prepare their data for migration, contributing to customer meetings, answering basic support questions.
• Identifying and fixing data corruption issues, mapping customer data for upload, and basic formatting of customer data.
• Properly using tools for data migration and reporting any functionality issues in those tools, or the data migration process.
• Maintaining a working knowledge internal database schema and related software products by participating in team and company trainings.
• Responding to customer needs, building a partner mentality to meet their expectations.
• Maintaining communication with contacts, within reasonable response times, according to standard Customer Success guidelines.
• Identifying the need for, and promoting and explaining additional customer services.
• Contributing toward achieving the defined success criteria and outcomes for general initiatives in Customer Success goals, and awareness of progress toward those goals.

• 1+ year of experience in data maintenance
• Teachable and fast learner; able to absorb and retain product knowledge
• Sets high standards of performance
• Proactive and critical thinker
• Shows bias for action. A result-oriented "doer"
• Excellent team player
• Ability to identify significant problems and opportunities for improvement
• Adaptable and able to work effectively in a fast-paced dynamic environment
• Plans, organizes, and schedules work in an efficient, organized manner

• 100% employer-paid premiums for Medical, Dental, and Vision for employee
• 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents
• 401K match
• Flexible / remote working program
• 12 paid company holidays
• 15/20/25 days PTO to start, increases with tenure and seniority.
• Paid parental and adoption leave
• Pay Range: $22.50-$27.50 hourly, depending on location