Data Entry Specialist

Carvana • Latham, NY

3d • Onsite

About The Position

The Data Entry Specialist supports the transfer of vehicle ownership from Carvana to customers by handling administrative vehicle registration work. The role includes reviewing documents, completing registration processes, processing and mailing customer registrations, and maintaining accurate customer records. Specialists also work with state and county licensing departments and the local DMV, including in-person and online document drop-off and pick-up, and coordinate with colleagues across the business to support customer follow-up.

This is a full-time, hourly, in-person position at a market location. Work hours fluctuate according to business needs, with increased hours possible during peak periods and overtime potentially required depending on sales volume. After one week of paid training, employees are assigned a shift based on business needs. Team operating hours are between 7:00 AM and 6:00 PM, Monday through Sunday, and may include holidays. The primary schedule is five days per week, eight hours per day; other schedules may be determined by business needs.

Requirements

• At least 1 year of work experience in an administrative or data entry capacity.
• High school diploma, GED, or equivalent education.
• Ability to manage, organize, and reconcile multiple sources of information accurately.
• Ability to handle multiple tasks and priorities effectively.
• Professional written and verbal communication skills.
• Ability to navigate multiple systems, learn new tools, and troubleshoot effectively.
• Willingness and ability to learn new things and apply that learning successfully.
• Ability to remain composed and solve problems efficiently during escalated situations with a solution-oriented mindset.
• Critical-thinking skills and ability to make appropriate judgment calls.
• Regular, consistent attendance in the office; remote work is not allowed.
• Ability to obtain a notary qualification based on state-specific requirements, as needed.
• Ability to read, write, speak, and understand English.

Nice To Haves

• Bachelor’s degree.
• Internship or volunteer experience.
• Certifications.

Responsibilities

• Process, finalize, and mail customer registrations.
• Review customer paperwork for accuracy.
• Interact with state and county government licensing departments, including in-person and online document drop-off and pick-up, and receive and file paperwork with those agencies.
• Work closely with the local DMV to pick up, receive, and file paperwork.
• Update customer records to ensure the most up-to-date information is available.
• Interact with team members across various lines of the business.
• Assist Specialists and other employees with customer follow-up.
• Input, cross-reference, and retrieve data from multiple internal and external databases.
• Maintain detailed notes within a customer tracking system.
• Perform other duties as assigned.

Benefits

• Competitive, performance-based compensation with opportunities for pay growth.
• 401(k) with Carvana match.
• Overtime opportunity during busy seasons.
• Student loan repayment programs.
• Employee stock purchase plan discount.
• Company-paid healthcare premiums.
• Dental and vision benefits.
• Wellness program supporting mental, physical, and financial health.
• Pet care savings program.
• Paid time off: 13 days in the first year, increasing to 20 days thereafter.
• Nine company-paid holidays, including the employee’s birthday.
• Tuition reimbursement.
• Internal growth and professional development opportunities.
• Onsite kitchen with snacks and regular team lunches.
• Access Perks discounts from more than 700,000 retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED