Data Entry Specialist

Carvana • Latham, NY

3d • Onsite

About The Position

The Data Entry Specialist supports the transfer of vehicle ownership from Carvana to its customers by handling administrative vehicle-registration work. This includes reviewing customer documents, completing registration processes, coordinating paperwork with state and county licensing departments and the local DMV, and maintaining accurate customer records. The role is performed in person at a market location and involves communication with customers, government agencies, and coworkers across the business.

This is a full-time, hourly position. Work hours may fluctuate with business needs and sales volume, with more hours possible during peak periods and required overtime depending on sales volume. After one week of paid training, employees are assigned a shift based on business needs. Operations run between 7:00 AM and 6:00 PM, Monday through Sunday, and may include holidays. The primary schedule is five days per week, eight hours per day; other schedules may be determined by business need. Time off cannot be granted during the training period, and employees must demonstrate proficiency to complete training.

Requirements

• At least 1 year of work experience in an administrative or data-entry capacity.
• High school diploma, GED, or equivalent education.
• Ability to manage, organize, and reconcile multiple sources of information accurately.
• Ability to handle multiple tasks and priorities effectively.
• Professional written and verbal communication skills.
• Ability to navigate multiple systems, learn new tools, and troubleshoot effectively.
• Willingness and ability to learn new things and apply that learning successfully.
• Ability to maintain composure and efficiently solve problems during escalated situations with a solution-oriented mindset.
• Critical-thinking skills and ability to make appropriate judgment calls.
• Regular, consistent attendance in the office; remote work is not allowed.
• Ability to obtain notary status based on state-specific requirements, as needed.
• Ability to read, write, speak, and understand English.
• Must demonstrate proficiency to graduate from the one-week training period.

Nice To Haves

• Bachelor’s degree.
• Internship or volunteer experience.
• Certifications.

Responsibilities

• Process, finalize, and mail customer registrations.
• Review customer paperwork for accuracy.
• Interact with state and county government licensing departments, including in-person and online document drop-off and pick-up, and receive and file paperwork with those agencies.
• Work closely with the local DMV to pick up, receive, and file paperwork.
• Update customer records to keep information current.
• Interact with team members across various lines of the business.
• Assist Specialists and other employees with customer follow-up.
• Input, cross-reference, and retrieve data from multiple internal and external databases.
• Maintain detailed notes in a customer tracking system.
• Perform other duties as assigned.

Benefits

• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Student loan repayment programs.
• Employee stock purchase plan discount.
• Company-paid healthcare premiums, plus dental and vision benefits.
• Wellness program supporting physical, mental, and financial health.
• Pet care savings program.
• Paid time off: 13 days in the first year, increasing to 20 days thereafter.
• Nine company-paid holidays, including the employee’s birthday.
• Tuition reimbursement.
• Internal growth and professional development opportunities.
• Onsite kitchen with snacks and regular team lunches.
• Discounts from over 700,000 retailers through the Access Perks program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED