Data Entry Specialist

Carvana • Norfolk, MA

3d • Onsite

About The Position

The Data Entry Specialist supports the transition of vehicle ownership from Carvana to its customers by handling administrative vehicle-registration work. The role includes checking customer documents, completing registration processes, maintaining accurate records, and coordinating with state and county licensing departments and the local DMV. The position is performed in person at a market location, with no remote work. It is a full-time, hourly role with a one-week paid training period. After training, shifts are assigned according to business needs; schedules may fluctuate, and overtime may be required based on sales volume. Operating hours are generally between 7:00 AM and 9:00 PM, Monday through Sunday, and may include holidays.

Requirements

• At least 1 year of work experience in an administrative or data-entry capacity.
• High school diploma, GED, or equivalent education.
• Ability to manage, organize, and reconcile multiple sources of information accurately.
• Ability to handle multiple tasks and priorities effectively.
• Professional written and verbal communication skills.
• Ability to navigate multiple systems, learn new tools, and troubleshoot effectively.
• Willingness and ability to learn and apply new knowledge.
• Ability to maintain composure and efficiently solve problems during escalated situations with a solution-oriented mindset.
• Critical-thinking skills and ability to make appropriate judgment calls.
• Regular, consistent attendance in the office; remote work is not allowed.
• Ability to obtain notary status based on state-specific requirements, as needed.
• Ability to read, write, speak, and understand English.
• Demonstrate proficiency to graduate the one-week training period.

Nice To Haves

• Bachelor’s degree.
• Internship or volunteer experience.
• Certifications; the company values personal and professional development.

Responsibilities

• Process, finalize, and mail customer registrations.
• Review customer paperwork for accuracy.
• Interact with state and county government licensing departments, including in-person and online document drop-off and pick-up, and receive and file paperwork with those agencies.
• Work closely with the local DMV to pick up, receive, and file paperwork.
• Update customer records to keep information current.
• Interact with team members across various lines of the business.
• Assist Specialists and other employees with customer follow-up.
• Input, cross-reference, and retrieve data from multiple internal and external databases.
• Maintain detailed notes in a customer tracking system.
• Perform other duties as assigned.

Benefits

• Competitive, performance-based compensation; starting pay is $21.00 per hour.
• 401(k) with Carvana match.
• Overtime opportunity during busy seasons.
• Student loan repayment programs.
• Employee stock purchase plan discount.
• 100% company-paid healthcare premiums, plus dental and vision benefits.
• Wellness program supporting mental, physical, and financial health.
• Pet care savings program.
• Paid time off: 13 days in the first year, increasing to 20 days thereafter.
• Nine company-paid holidays, including the employee’s birthday.
• Internal growth and professional development opportunities.
• Tuition reimbursement.
• Onsite kitchen with snacks and regular team lunches.
• Discounts from more than 700,000 retailers through the Access Perks program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED