Data Entry Specialist

Carvana•South Windsor, CT

2d•Onsite

About The Position

The Data Entry Specialist supports the transition of vehicle ownership from Carvana to its customers by completing administrative vehicle-registration work. This includes reviewing paperwork, processing and mailing registrations, maintaining customer records, and coordinating documents with state and county licensing departments and the local DMV. The role is performed in person at a market location and involves collaborating with team members across the business and assisting with customer follow-up. This is a full-time, hourly position. Work hours may fluctuate with business needs and seasonal volume; overtime may be required depending on sales volume. After one week of paid training, employees are assigned a shift based on business needs. The team operates between 7:00 a.m. and 6:00 p.m., Monday through Sunday, and shifts may include holidays. The primary schedule is five days per week, eight hours per day; other schedules may be determined by business needs.

Requirements

At least 1 year of work experience in an administrative or data-entry capacity.
High school diploma, GED, or equivalent education.
Ability to manage, organize, and reconcile multiple sources of information accurately.
Ability to handle multiple tasks and priorities effectively.
Professional written and verbal communication skills.
Ability to navigate multiple systems, learn new tools, and troubleshoot effectively.
Willingness and ability to learn new things and apply that learning successfully.
Ability to maintain composure and efficiently solve problems in escalated situations with a solution-oriented mindset.
Critical-thinking skills and ability to make appropriate judgment calls.
Regular, consistent attendance in the office; remote work is not allowed.
Ability to obtain a notary credential if required by state-specific requirements.
Ability to read, write, speak, and understand English.
Must demonstrate proficiency to graduate from the one-week training period; time off cannot be granted during training.

Nice To Haves

Bachelor’s degree.
Internship or volunteer experience.
Certifications.

Responsibilities

Process, finalize, and mail customer vehicle registrations.
Review customer paperwork for accuracy.
Interact with state and county government licensing departments, including in-person and online document drop-off and pick-up, and receive and file paperwork with those agencies.
Work with the local DMV to pick up, receive, and file paperwork.
Update customer records to keep information current.
Interact with team members across various lines of the business.
Assist Specialists and other employees with customer follow-up.
Input, cross-reference, and retrieve data from multiple internal and external databases.
Maintain detailed notes in a customer tracking system.
Perform other duties as assigned.

Benefits

401(k) with Carvana match.
Opportunity for overtime during busy seasons; overtime may be required depending on sales volume.
Student loan repayment programs.
Employee stock purchase plan discount.
Company-paid healthcare premiums, plus dental and vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Nine company-paid holidays, including the employee’s birthday.
Tuition reimbursement.
Internal growth and professional development opportunities.
Onsite kitchen with snacks and regular team lunches.
Access Perks discounts from over 700,000 retailers.
Performance-based compensation with opportunities for pay increases based on performance.