Data Entry Coordinator

Lush Lawn•Waterford, MI

13h•Onsite

About The Position

At Lush Lawn & Safari Tree, we are committed to providing exceptional service to our customers while creating a positive workplace for our employees. We are seeking a highly organized and detail-oriented Data Entry Coordinator to join our dynamic team. The Data Entry Coordinator is a key member of the team in upholding our service philosophy and providing the highest level of customer service. In this position, you are expected to look for ways to help deliver on our promise to our customers in the most efficient, accurate, and customer-focused manner possible. This role requires strong attention to detail, organization, communication skills, and the ability to identify and resolve discrepancies while supporting the Customer Service team and management.

Requirements

High School diploma or GED
Minimum of one year of office experience
Strong written and verbal communication skills
Strong attention to detail and accuracy
Proficiency in managing databases for efficient data entry and retrieval
Strong computer skills with expertise in Microsoft Office suite, especially Teams, Excel, Word, and Outlook.
Ability to review information, identify discrepancies, and follow through on corrections
Strong organizational and time-management skills
Ability to multitask and prioritize work in a fast-paced environment
Team player who can also work independently
Positive, professional, and customer-focused attitude
Ability to maintain confidentiality and handle customer information appropriately

Nice To Haves

Hubspot is a plus
Basic knowledge of the lawn care industry is a plus

Responsibilities

Enter, verify, and update data in multiple database systems with precision and speed
Generate and maintain reports
Audit daily sales and conduct position audits to verify accuracy, identify discrepancies, and ensure adherence to company procedures and standards
Oversee and execute text communications with customers
Oversee all email and voicemail communications from customers
Handle all indirect mail from customers
Manage and respond to website communications from customers
Print and process postage for statements, surveys, and other customer mailings
Train new Customer Service employees on applicable processes and procedures
Identify opportunities to improve efficiency, accuracy, and customer service
Assist with special projects and provide support to management as needed
Perform other duties and responsibilities as assigned