Data Content Data Technician Level 2 - Cost Team (49687)

City Electric Supply • Dallas, TX

10d • Hybrid

About The Position

As a member of City Electric Supply’s Cost Team, the Data Content Data Technician Level 2 collaborates with internal stakeholders to collect, prepare, transform, and load vendor cost data into the company’s master data management (MDM) and enterprise resource planning (ERP) systems. The role maintains accurate and consistent vendor cost data by processing, reviewing, validating, and updating large data sets; preparing bulk uploads; researching and resolving discrepancies; and following data governance standards and procedures.

The technician handles routine work with minimal supervision, using available tools and documented processes to investigate data issues, identify likely causes, determine next steps, and document findings. Guidance and escalation support are available for complex matters. The role builds on Level 1 skills or equivalent experience and includes communicating with vendors and internal stakeholders, maintaining ticket documentation, and supporting team processes and improvements.

This is a hybrid role with four days onsite and one day remote. It has no supervisory responsibilities. The position requires extended desk sitting, close-up vision, and the ability to lift and move items weighing up to 10 pounds. Overtime may be required if necessary.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a relevant field.
• Proficiency in Excel data analysis, including lookup functions, Power Query, and advanced formulas.
• Understanding of data governance and integrity requirements.
• Understanding of data cause-and-effect relationships.
• Strong reading comprehension to interpret ticket requests and process documents.
• Ability to document investigation steps, evidence, and action items clearly, logically, and concisely.
• Thorough attention to detail and commitment to maintaining accurate information.
• Strong written and verbal communication skills, including the ability to communicate issues clearly.
• Organizational and time-management skills, including the ability to manage multiple assignments and competing priorities.
• High typing accuracy.
• Professional representation of the company when working with internal and external business contacts.
• Ability to work with internal and external stakeholders.
• Strong analytical skills to identify discrepancies, recognize patterns, and troubleshoot data-related issues.
• Ability to manage, prioritize, and track ticket queues to support timely resolutions, service-level agreement adherence, and alignment with business priorities.
• Ability to handle routine work with minimal supervision and seek guidance on more complex matters.

Responsibilities

• Prepare source data for entry by gathering and sorting information and establishing entry priorities.
• Clean, organize, transform, and standardize vendor data to meet internal processing and system requirements.
• Resolve discrepancies using standard procedures and escalate complex or unresolved issues to the Team Lead when guidance or authorization is needed.
• Enter data manually or through batch loads from input sources.
• Verify entered data by reviewing, correcting, deleting, or reentering it, and combine data from multiple systems or sources when appropriate while following departmental procedures.
• Maintain accuracy and data integrity by following data governance policies and procedures.
• Independently investigate data issues using available tools to identify root causes and pursue resolutions.
• Review, prioritize, and process assigned requests through an internal ticketing system.
• Interact with the department on data-related matters and contribute to discussions about process improvements or enhancements.
• Coordinate work and communicate with coworkers, supervisors, and internal and external departments.
• Develop and maintain positive relationships with coworkers and supervisors, internal and external departments, and stakeholders.
• Communicate directly with vendors to gather information, resolve discrepancies, and request corrected or missing data.
• Provide customer service to internal stakeholders at all levels of the company.
• Clearly communicate discovered issues, solutions, and next steps to ticket requestors and internal teams.
• Document actions taken and solutions in tickets for future reference.
• Identify and report gaps in processes and vendor profile notes based on newly discovered information.
• Support team processes, systems, and tools and serve as a source of knowledge for the team.
• Write technical documents and standard operating procedures (SOPs).
• Work overtime if necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED