Data Center Technician II Michigan

Cirrascale Cloud Services•Dowagiac, MI

24d•$32 - $35

About The Position

Cirrascale Cloud Services is seeking a Level 2 Data Center Technician to support deployment, maintenance, and troubleshooting of server, storage, and networking infrastructure in its data center environments. The role serves as a technical escalation point for Level 1 technicians and handles complex hardware issues, operating system and network troubleshooting, remote hands activities, and large-scale infrastructure projects. It requires strong technical knowledge, attention to detail, and the ability to work independently in a fast-paced production environment. Additional on-call responsibilities may be required based on business needs.

Requirements

At least 2 years of data center, server, IT infrastructure, or related technical experience.
Experience troubleshooting server hardware and enterprise infrastructure.
Understanding of TCP/IP networking fundamentals, VLANs, and Ethernet technologies.
Experience working in Linux environments.
Familiarity with RAID configurations, storage systems, and virtualization platforms.
Strong troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Ability to lift and move equipment weighing up to 50 pounds.
Ability to work independently with minimal supervision.

Nice To Haves

Experience with GPU-based server environments.
Experience with VMware, Hyper-V, or other virtualization platforms.
Familiarity with NetBox, Jira, and asset management systems.
Basic scripting experience with Bash, PowerShell, or Python.
Previous experience mentoring junior technicians.

Responsibilities

Install, rack, stack, and cable servers, storage systems, network equipment, and related infrastructure.
Troubleshoot and replace hardware components, including drives, power supplies, memory, GPUs, RAID controllers, NICs, and fans.
Perform firmware upgrades and hardware diagnostics.
Execute hardware decommissioning projects and validate data wipe procedures.
Troubleshoot network connectivity and verify switch ports, VLAN assignments, transceivers, and physical connectivity.
Perform cross-connects, patching, and cable management according to company standards.
Support network deployment and upgrade projects.
Assist with Linux server installations, imaging, and basic configuration.
Troubleshoot operating system boot issues and hardware-related system errors; review logs and perform basic OS-level diagnostics.
Support customer image deployment and validation activities.
Serve as the on-site resource for remote engineers and customers, performing power cycles, hardware replacements, console access, visual inspections, and troubleshooting.
Carry out maintenance activities while meeting customer approval and change management requirements.
Maintain accurate asset records, perform physical audits and inventory validation, and manage shipping, receiving, and RMA processing.
Ensure equipment is properly labeled, tracked, and documented.
Maintain detailed ticket updates and technical documentation; create and update operational procedures and runbooks.
Identify opportunities to improve processes, efficiency, and service delivery.
Guide and mentor Level 1 Data Center Technicians, provide advanced troubleshooting escalation support, and escalate issues to Engineering or specialized teams when appropriate.