Data Center Supplier Services Program Manager

Oracle•Nashville, TN

16h•$91,000 - $209,500

About The Position

Oracle Cloud Infrastructure is seeking a program manager for its Data Center Supplier Management Business Services and Sourcing team. The role supports and drives the colocation supplier program as OCI scales, leading strategic initiatives and continuous improvement while providing timely support to stakeholders in data center operations, engineering, site selection, and other teams. The position combines strategic planning with hands-on operational support. The manager identifies process gaps, communicates solutions and risks, recommends data-supported changes, and supports day-to-day business needs. The role requires experience in data center colocation and a fast-paced management environment, sound and timely decision-making, comfort working with remote teams, and the ability to manage exceptions as well as routine work. Career Level: IC4.

Requirements

At least 8 years of program management or fast-paced operational support experience; preferably in a data center or IT enterprise organization.
Experience in data center colocation.
A degree in business, operations, supply chain, engineering, or related work experience.
Strong operational support and project management skills, with a proven record of taking ownership and driving results.
Strong verbal and written communication skills.
Ability to multitask, manage multiple projects, and prioritize tasks.
Ability to think broadly and strategically across organizational levels and apply independent, sound business judgment to complex issues.
Innovative, self-directed approach and ability to influence key stakeholders.
Ability to work collaboratively with remote or globally dispersed teams and achieve results through cross-functional, virtual teams.
Ability to succeed through collaboration with internal and external organizations and individuals.
Ability to manage supplier relationships and performance, address operational blockers and risks, and remain composed under pressure.

Responsibilities

Manage performance of colocation data center suppliers globally.
Manage relationships with current suppliers and ensure they meet data center needs, expectations, and contracted terms.
Monitor supplier performance and address issues or concerns.
Manage contracts and develop and implement supplier management strategies and policies.
Collaborate with internal departments to align supplier services with organizational goals, including engineering, field operations, procurement, finance, data center operations, data center engineering, and site selection.
Drive efficiencies through automation to support business scale.
Ensure colocation supplier service-level agreements are met, conduct executive business reviews, and manage internal customer support.
Prepare effective reporting, executive write-ups, newsletters, status updates, and business meeting materials.
Develop and implement strategies, operational processes, procedures, and standard operating procedures to improve efficiency and effectiveness.
Manage ticket deliverables and ensure timely resolution of customer and supplier issues.
Track performance metrics and key performance indicators, and analyze data to identify trends and opportunities for improvement.
Solve problems and support the manager in unblocking business- and project-critical needs.
Adapt to changing direction and collaborate with the team while also working independently.