Data Center Shift Supervisor

Securitas Security Services•Haymarket, VA

About The Position

The Data Center Shift Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, rounds are completed, and required reports are filed, and notifies appropriate authorities and clients during emergencies. The role includes coaching, disciplining, and training personnel; reviewing assignments and post orders; supporting payroll and personnel submissions; ensuring adequate post coverage; inspecting posts; and meeting with client representatives to confirm security requirements are met and provide customer service. Supervisory duties may include interviewing, orienting, training, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires flexibility to work second- and third-shift schedules. It may involve overtime without advance notice, regular vehicle use, and exposure to stressful situations, inclement weather, or environments requiring protective gear. Physical demands include frequent sitting, standing, walking, occasional climbing stairs or traversing uneven terrain, occasional bending and similar movements, and lifting up to 25 pounds occasionally. Applicants must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection, as well as applicable licensing requirements.

Requirements

Five years of security supervisor experience.
Three to five years of data center experience.
High school diploma or GED and five years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Flexibility to work second- and third-shift schedules.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction, motivate performance, track and maintain schedule assignments, and work effectively as a team member.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to maintain professional composure in unusual, urgent, or pressure situations and to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills and a courteous telephone manner.
Strong customer-service and results orientation, with interpersonal skills to interact effectively with clients at various social levels and across diverse cultures.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer applications, and operating controls.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.
Ability to meet company standards for background and reference checks, controlled-substance testing, and behavioral selection, in addition to applicable licensing requirements.
Ability to meet the physical demands of the role, including frequent sitting, standing, walking, and lifting up to 25 pounds occasionally.

Nice To Haves

A minimum of two years of retail experience is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, rounds are completed, and required reports are filed; notify appropriate authorities and clients in emergencies.
Coach and discipline personnel, consult company management or designated representatives as appropriate, and document coaching and disciplinary actions.
Train Security Officers and other personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate coverage of all posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to provide assurance that security requirements are being met and deliver quality customer service.
Perform supervisory duties as assigned, including interviewing, orienting, training, assigning and directing work, appraising performance, rewarding or disciplining employees, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.