Data Center Program Manager

Microsoft • Atlanta, GA

9h

About The Position

As a Microsoft Data Center Project Manager (DCPM), you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will follow safety policies and procedures and participate in root cause analysis of incidents. The role provides opportunities to build knowledge of data center procedures, collaborate across teams, and mentor colleagues at data centers by sharing best practices.

Microsoft’s Cloud Operations & Innovation (CO+I) supports the infrastructure and foundational technologies behind online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I emphasizes employee development through training, growth opportunities, career rotation programs, diversity and inclusion training and events, and professional certifications.

The role supports operations in Microsoft’s global data center portfolio. Microsoft describes environmental sustainability and optimization as priorities in its data center design and operations.

Requirements

• High school diploma or equivalent and 2+ years of experience working on large-scale projects in an engineering and/or construction management role; or 3+ years of experience supporting IT equipment or related technology.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• 3+ years of experience in critical environment infrastructure (e.g., UPS, generator, AHU) or physical IT infrastructure (e.g., servers, SANs, networking, capacity, data center racks/enclosures, structured cabling).
• Technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or a related field.
• Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.

Responsibilities

• Manage assigned projects to meet service delivery objectives and escalate obstacles to appropriate stakeholders.
• Troubleshoot service incidents and escalate as appropriate to meet SLA/OLAs while minimizing disruption to customers and the business.
• Participate in root cause analysis of incidents.
• Follow safety and security policies and procedures, and immediately report safety or security concerns.
• Manage costs responsibly and contribute to staying within budget.
• Recognize potential customer impacts from events and issues, communicate them, and plan accordingly.
• Review schedules proactively and avoid conflicts where possible.
• Identify, coordinate, and manage expectations while offering alternatives when defining customer solutions.
• Manage client and supplier relationships so expectations are clarified, understood, documented, and met.
• Suggest ways to reduce maintenance risk and coordinate with others to accommodate scheduling needs.
• Hold oneself accountable for end-to-end service quality, completeness, and customer experience, including availability, safety, security, and customer service.
• Support escalation of issues to the appropriate owner.
• Collaborate across teams and share best practices through mentorship across data centers.

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED